Where are the Happiness Engineers?

  • hbdchick · Member ·

    We’re now well into Day Two of the disastrous comments “upgrade” which is causing a heckuva lot of problems for a lot of WordPress bloggers who have asked repeatedly for some information from WordPress what’s going on:

    https://en.forums.wordpress.com/topic/you-must-be-logged-in-to-comment?replies=117

    So far, the only response we’ve gotten from WordPress was a brief, unhelpful, uninformative, after-the-fact statement — which is closed to comments (how fitting!):

    https://en.forums.wordpress.com/topic/recent-update-to-commenting?replies=1

    Where are the Happiness Engineers? Why no responses to anybody’s queries? If this keeps up, you might want to think about getting a new name for yourselves, ’cause there are a lot of WordPress bloggers right now who are decidedly UNhappy. =/

    The blog I need help with is: (visible only to logged in users)

  • wank · Member ·

    To be fair, this does sound like it was implemented very hurriedly based on a conversation the boss had on Twitter. It’s unlikely the support team were consulted, they have a lot of other tickets to deal with, and they probably don’t know much more about what’s going on than you do.

  • hbdchick · Member ·

    @wank:

    It’s unlikely the support team were consulted, they have a lot of other tickets to deal with, and they probably don’t know much more about what’s going on than you do.

    They must know if they, themselves, are working on it or not (I mean the techs). That’s all I want to know.

  • markbc · Member ·

    I am very unhappy about the Infinite Scroll. I can understand if the gods at WP have decided to make a change which they believe will increase hits. And I can understand if they make this option a default. But when they make the change, without consulting me, or even announcing it so I know what the H is going on, and then they DON’T EVEN GIVE ME AN OPTION TO REVERT BACK, that’s what gets me mad, because I just spent a hundred bucks to upgrade, and I did not upgrade to this! Apparently my theme, Mistylook, doesn’t allow the widget to be installed which will allow me to revert back. Therefore, it seems I will now have to switch to another theme.

    I am a very busy person and I’ve already spent a couple hours researching what’s going on. Now I have to spend a few more hours searching for a new theme and then tailoring my blog to look half decent with it.

    I make $30 an hour. Are you going to reimburse me for my time, oh mighty we-know-what’s-best-for-you WP Gods?

    On another thread a Happiness Engineer noted that the stats as a result of the change showed that people were viewing more posts. Well of course they are, because now they HAVE TO since they are all showing — that’s why the internet connection bogs down to almost unusable due to the infinite photo downloads! That’s why I used to limit my posts to only two!!!

    Quite displeased, and if this is a typical example of WP’s attitude towards its customers I will take that into account in the future when recommending options for people to set up blogs!

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