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Why do I get this error: 500 Internal Server Error

  1. Please clarify why I get this error (below) and what I need to do to eliminate it. The email address referred to (below) doesn't work. "ubiquiti2unifinetworks.com" is the one that gets the error.

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email redacted] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    The blog I need help with is stephensoerensen.com.

  2. That is not a free hosted WordPress.com blog. Note that we do not provide support here at WordPress.COM for any installs of WordPress.ORG software. We provide support only for free hosted WordPress.COM blogs being hosted right here on this multiuser blogging platform.

    WordPress.com and WordPress.org have different log-ins and run different versions of themes with same names. If you don't have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

  3. Please let me explain.
    My main domain http://www.stephensoerensen.com, hosted in HostGator, has several add-on domains, among which are http://www.nikon800mminfocus.com and http://www.ubiquiti2unifinetworks.com

    My main domain works fine and all my add-on domains are pointing to the main domains name-servers (are set to the same name-servers as the main domain) . For some reason, the two add-on domains, http://www.nikon800mminfocus.com and http://www.ubiquiti2unifinetworks.com, don't work but they worked before I changed my main domain to a new main domain and pointed the name-servers to that new main domain.
    (PS. I don't know anything about if my software is from WP-com or WP-org)

  4. Has my problems something to do with where I got my WP-theme from?

    The theme for my main domain http://www.stephensoerensen.com is a free theme from Woo Themes.

    Maybe my two add-on domains is from a different platform??..

  5. Another part of your problem - as answered by @TT above is that you are in the wrong forum

    The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

    http://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

    This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

    For more on the difference: http://support.wordpress.com/com-vs-org/

  6. Thank you both for replying to my problem - I hope that WP-org can help me with this.
    Btw - all my domains are hosted in HostGator.

  7. I can tell you right off the bat that theme is not supported in the WP.org forums only because premium/commercial themes are not supported there. You can, however, get the support from WooThemes since you did purchase it from there. My suggestion is to first read any and all error logs and that will help steer you in the right direction as to why you may be getting the '500' error. I know I had that happen once and it was as simple as a semicolon at the end of a define() statement.

    Hope that helps you out a little more. :)

  8. Thanks jcasta.
    However, my Woo theme was a free theme and the Woo-people don't give you support unless you have purchased the theme.
    Why don't you tell me exactly what you had to do to eliminate the problem?

    Also remember that my main domain (WP.org) is NOT the problem - the problem is the two add-on domains (probably WP.com) that used to work before I changed the theme for my main domain.

    How can I know beforehand if a theme is WP.com or WP.org, so as to keep them all in the same 'fold' and hopefully avoid this to happen again?

  9. The only thing I really did was look at the error_log from the Apache folder. I can't really recall what file was causing it; I want to say it was my wp-config file. Since it is a server error I would suggest asking your hosting company as to where to find that file or they can resolve that issue by rolling back to a previous version if possible. :)

  10. Forgot to answer your question about themes. Themes in the WordPress.org repository are just named like the themes themselves. wp.com I've noticed append '-wpcom'

    So Expound in the wp.org repo would be: themes/expound whereas from wp.com would be: themes/expound-wpcom

    Not only that not all themes can make to the wp.org repo; they undergo a review by volunteers ( I am one ) even if they are coming from wp.com

  11. Yesterday I was on 'Online-chat' for two hours with HostGator before the guy finally realized that he couldn't solve this problem and handed it over to the experts who found there was a glitch in their system and it was all their fault, so they handled it right away. It now all works fine, and for the record they confirmed that it doesn't matter whether you use themes based on software from WP.org or WP.com around each other.

    Thanks for the support here in this forum.

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