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Why do I receive error: 'This website has a redirect loop'?

  1. vvadrienne
    Member

    I have previously registered a domain with GoDaddy and upgraded my WordPress.com site http://www.yellemag.wordpress.com with Domain Mapping to add this domain. When I type http://www.yellemag.com into my browser, it redirects me to http://www.yellemag.wordpress.com. In my Domain Settings, the primary url is indeed http://www.yellemag.wordpress.com. I know it should be http://www.yellemag.com, but when I select this and try visiting the site (www.yellemag.com), it says 'this website has a redirect loop.' I don't know why typing http://www.yellemag.com redirects to the wordpress site in the first place if I don't have it selected as my primary url. I also don't know why it simply takes you to the wordpress site. I think this has to do with nameservers?

    Also, a separate question: If I wanted to deactivate the domain mapping for the wordpress.com site in order to free up the domain for use on a different site, how would I do that?

    Thanks
    Meredith
    Blog url: http://yellemag.wordpress.com/

  2. macmanx
    Happiness Engineer

    yellemag.com should be working fine. Are you also forwarding it through your registrar? If so, make sure that you have turned forwarding off.

  3. vvadrienne
    Member

    I just checked again with my registrar (GoDaddy) and it says forwarding has been turned off.

    The nameservers are:
    NS1.WORDPRESS.COM
    NS3.WORDPRESS.COM
    NS3.WORDPRESS.COM

    What else can I check? I still get the error.

  4. macmanx
    Happiness Engineer

    The domain is definitely working fine now. Try setting it as primary via Store -> Domains in your Dashboard.

    The issue was probably related to GoDaddy's outage yesterday.

  5. vvadrienne
    Member

    Yes the domain is working fine now and I was able to select. Thank you! Any idea why it drops the www. ?

  6. macmanx
    Happiness Engineer

    We actually strip out the www. for your convenience.

    www is an old protocol from back when everything was under separate server hardware. www (www.example.com) was the web server, mail (mail.example.com) was the mail server, ftp (ftp.example.com) was the FTP server, print (print.example.com) was the print server, etc.

    These days, everything is run under the web server, making www. redundant and a waste of four characters.

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