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Why does my blog become inaccessible at random times?

  1. Dear Support,

    For a couple of weeks, I have been experiencing problems accessing my blog (http://moiuroki.wordpress.com). Sometimes (very often, really) it just won't load. There doesn't seem to be any regular pattern: one minute it loads alright, the next minute it doesn't. First, I blamed it on my internet provider, but strangely the only service I'm having this problem with is WordPress. I have no problems accessing Facebook, Twitter, Google or any other sites for that matter. Only WordPress... :(

    A friend of mine advised me to "trace the route", I did that tracert thing and here's what I got. It's in Russian, but I hope it's pretty understandable. The line "Превышен интервал ожидания для запроса" translates to "The interval of expectation for inquiry is exceeded".

    belpak.by in the lines 3-5 seems to mean my local provider (I live in Belarus).

    _________________________________________________________

    Microsoft Windows XP [Версия 5.1.2600]
    (С) Корпорация Майкрософт, 1985-2001.

    C:Documents and SettingsАдминистратор>tracert moiuroki.wordpress.com

    Трассировка маршрута к lb.wordpress.com [66.155.11.238]
    с максимальным числом прыжков 30:

    1 47 ms <1 мс <1 мс 192.168.1.1
    2 14 ms 13 ms 12 ms 178.127.0.1
    3 21 ms 23 ms 23 ms 100ge.core.belpak.by [93.85.81.97]
    4 20 ms 23 ms 24 ms ie1.net.belpak.by [93.85.80.38]
    5 18 ms 18 ms 18 ms asbr3.net.belpak.by [93.85.80.74]
    6 37 ms 36 ms 36 ms 212.188.12.65
    7 35 ms 36 ms 35 ms 212.188.2.62
    8 31 ms 31 ms 31 ms 212.188.55.30
    9 33 ms 31 ms * a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    10 * 34 ms 36 ms 212.188.55.25
    11 * * * Превышен интервал ожидания для запроса.
    12 * 32 ms 31 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    13 34 ms 35 ms 31 ms 212.188.55.25
    14 * * 35 ms 212.188.55.30
    15 * * * Превышен интервал ожидания для запроса.
    16 * 37 ms 34 ms 212.188.55.25
    17 33 ms 31 ms 31 ms 212.188.55.30
    18 31 ms 33 ms 33 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    19 34 ms 32 ms 35 ms 212.188.55.25
    20 33 ms 33 ms 34 ms 212.188.55.30
    21 32 ms 33 ms 34 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    22 38 ms 35 ms 36 ms 212.188.55.25
    23 * * * Превышен интервал ожидания для запроса.
    24 * * * Превышен интервал ожидания для запроса.
    25 35 ms 35 ms 35 ms 212.188.55.25
    26 32 ms 34 ms 33 ms 212.188.55.30
    27 * * * Превышен интервал ожидания для запроса.
    28 * 35 ms 35 ms 212.188.55.25
    29 * * 33 ms 212.188.55.30
    30 * * * Превышен интервал ожидания для запроса.

    Трассировка завершена.

    C:Documents and SettingsАдминистратор>

    ________________________________________________________________

    I didn't change any settings in my router or in my software (didn't launch any firewalls, didn't change connection settings). It just started happening one morning! I tried clearing the browser cache, I tried different browsers (Firefox, Opera, Chrome) but it makes no difference.

    The funny thing is that my brother, who lives in the same city and uses the same internet provider, can access my blog without difficulty. His tracert results don't look good either, but at least he's never failed to enter my blog from the browser.

    What else can I do to locate the problem?

    Thank you for any help you can provide.

    Vyacheslav,
    [email redacted]

    The blog I need help with is moiuroki.wordpress.com.

  2. I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  3. In your traceroute, I see that hops 9, 12, 18, 21 are the same. That could indicate a problem with traffic upstream from you.

    Can you run a few more tracert commands on the following domains for me during one of the times you are experiencing trouble accessing WordPress.com?

    * sat.wordpress.com * iad.wordpress.com * luv.wordpress.com

  4. Argh, it started again this afternoon. So, here are the tracert results:

    SAT.WORDPRESS.COM

    Microsoft Windows XP [Версия 5.1.2600]
    (С) Корпорация Майкрософт, 1985-2001.

    C:\Documents and Settings\Администратор>tracert sat.wordpress.com

    Трассировка маршрута к sat.wordpress.com [76.74.254.123]
    с максимальным числом прыжков 30:

    1 <1 мс <1 мс <1 мс 192.168.1.1
    2 13 ms 12 ms 13 ms 178.127.0.1
    3 24 ms 23 ms 23 ms 100ge.core.belpak.by [93.85.81.97]
    4 23 ms 23 ms 24 ms ie2.net.belpak.by [93.85.80.42]
    5 18 ms 18 ms 18 ms asbr1.net.belpak.by [93.85.80.98]
    6 29 ms 28 ms 26 ms 213.242.112.73
    7 178 ms 178 ms 179 ms ae-9-9.ebr1.Frankfurt1.Level3.net [4.69.153.69]
    8 179 ms 177 ms 178 ms ae-64-64.csw1.Frankfurt1.Level3.net [4.69.163.18]
    9 178 ms 177 ms 177 ms ae-61-61.ebr1.Frankfurt1.Level3.net [4.69.140.1]
    10 189 ms 177 ms 178 ms ae-48-48.ebr2.Paris1.Level3.net [4.69.143.146]
    11 178 ms 178 ms 177 ms ae-42-42.ebr2.Washington1.Level3.net [4.69.137.54]
    12 176 ms 184 ms 176 ms ae-62-62.csw1.Washington1.Level3.net [4.69.134.146]
    13 174 ms 175 ms 175 ms ae-61-61.ebr1.Washington1.Level3.net [4.69.134.129]
    14 176 ms 175 ms 175 ms ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
    15 176 ms 177 ms 178 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    16 177 ms 177 ms 178 ms ae-83-83.csw3.Dallas1.Level3.net [4.69.151.157]
    17 177 ms 175 ms 175 ms ae-3-80.edge9.Dallas1.Level3.net [4.69.145.144]
    18 210 ms 212 ms 211 ms PEER-1-NETW.edge9.Dallas1.Level3.net [4.59.118.6]
    19 * * * Превышен интервал ожидания для запроса.
    20 * * * Превышен интервал ожидания для запроса.
    21 221 ms 221 ms 219 ms . [76.74.254.123]

    Трассировка завершена.

    C:\Documents and Settings\Администратор>
    -----------------------------------------------------------------------

    IAD.WORDPRESS.COM

    Microsoft Windows XP [Версия 5.1.2600]
    (С) Корпорация Майкрософт, 1985-2001.

    C:\Documents and Settings\Администратор>tracert iad.wordpress.com

    Трассировка маршрута к iad.wordpress.com [66.155.9.238]
    с максимальным числом прыжков 30:

    1 <1 мс <1 мс <1 мс 192.168.1.1
    2 13 ms 13 ms 12 ms 178.127.0.1
    3 18 ms 23 ms 15 ms 100ge.core.belpak.by [93.85.81.98]
    4 18 ms 23 ms 24 ms ie2.net.belpak.by [93.85.80.54]
    5 18 ms 18 ms 17 ms asbr3.net.belpak.by [93.85.80.106]
    6 27 ms 28 ms 28 ms 212.188.12.65
    7 34 ms 31 ms 31 ms 212.188.2.62
    8 30 ms 29 ms 30 ms 212.188.55.30
    9 27 ms 28 ms 28 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    10 30 ms 31 ms 31 ms 212.188.55.25
    11 30 ms 31 ms 30 ms 212.188.55.30
    12 29 ms 28 ms 29 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    13 33 ms 31 ms 32 ms 212.188.55.25
    14 30 ms 31 ms 34 ms 212.188.55.30
    15 28 ms 28 ms 28 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    16 33 ms 31 ms 31 ms 212.188.55.25
    17 29 ms 30 ms 31 ms 212.188.55.30
    18 30 ms 28 ms 28 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    19 30 ms 32 ms 30 ms 212.188.55.25
    20 29 ms 31 ms 31 ms 212.188.55.30
    21 30 ms 28 ms 28 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    22 34 ms 30 ms 32 ms 212.188.55.25
    23 31 ms 31 ms 31 ms 212.188.55.30
    24 44 ms 29 ms 38 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    25 31 ms 32 ms 31 ms 212.188.55.25
    26 93 ms 30 ms 31 ms 212.188.55.30
    27 30 ms 29 ms 30 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]
    28 31 ms 31 ms 31 ms 212.188.55.25
    29 30 ms 31 ms 44 ms 212.188.55.30
    30 30 ms 31 ms 30 ms a197-cr01-te1-3.msk.stream-internet.net [212.188.1.254]

    Трассировка завершена.

    C:\Documents and Settings\Администратор>
    -------------------------------------------------------------------------------

    LUV.WORDPRESS.COM

    Microsoft Windows XP [Версия 5.1.2600]
    (С) Корпорация Майкрософт, 1985-2001.

    C:\Documents and Settings\Администратор>tracert luv.wordpress.com

    Трассировка маршрута к luv.wordpress.com [72.233.69.6]
    с максимальным числом прыжков 30:

    1 <1 мс <1 мс <1 мс 192.168.1.1
    2 11 ms 13 ms 12 ms 178.127.0.1
    3 19 ms 23 ms 23 ms 100ge.core.belpak.by [93.85.81.98]
    4 24 ms 16 ms 15 ms ie2.net.belpak.by [93.85.80.54]
    5 15 ms 15 ms 15 ms asbr1.net.belpak.by [93.85.80.98]
    6 26 ms 55 ms 28 ms 213.242.112.73
    7 180 ms 178 ms 178 ms ae-9-9.ebr1.Frankfurt1.Level3.net [4.69.153.69]
    8 176 ms 177 ms 178 ms ae-64-64.csw1.Frankfurt1.Level3.net [4.69.163.18]
    9 177 ms 175 ms 175 ms ae-61-61.ebr1.Frankfurt1.Level3.net [4.69.140.1]
    10 176 ms 175 ms 177 ms ae-45-45.ebr2.Paris1.Level3.net [4.69.143.134]
    11 179 ms 177 ms 178 ms ae-41-41.ebr2.Washington1.Level3.net [4.69.137.50]
    12 177 ms 177 ms 175 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
    13 177 ms 178 ms 180 ms ae-81-81.ebr1.Washington1.Level3.net [4.69.134.137]
    14 176 ms 175 ms 175 ms ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
    15 178 ms 176 ms 177 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    16 180 ms 178 ms 178 ms ae-73-73.csw2.Dallas1.Level3.net [4.69.151.145]
    17 177 ms 210 ms 175 ms ae-2-70.edge3.Dallas1.Level3.net [4.69.145.72]
    18 274 ms 186 ms 179 ms LAYERED-TEC.edge3.Dallas1.Level3.net [4.71.170.6]
    19 * * * Превышен интервал ожидания для запроса.
    20 175 ms 175 ms 175 ms 6.69.233.72.static.reverse.ltdomains.com [72.233.69.6]

    Трассировка завершена.

    C:\Documents and Settings\Администратор>LUV.WORDPRESS.COM

    Microsoft Windows XP [Версия 5.1.2600]
    (С) Корпорация Майкрософт, 1985-2001.

    C:\Documents and Settings\Администратор>tracert luv.wordpress.com

    Трассировка маршрута к luv.wordpress.com [72.233.69.6]
    с максимальным числом прыжков 30:

    1 <1 мс <1 мс <1 мс 192.168.1.1
    2 11 ms 13 ms 12 ms 178.127.0.1
    3 19 ms 23 ms 23 ms 100ge.core.belpak.by [93.85.81.98]
    4 24 ms 16 ms 15 ms ie2.net.belpak.by [93.85.80.54]
    5 15 ms 15 ms 15 ms asbr1.net.belpak.by [93.85.80.98]
    6 26 ms 55 ms 28 ms 213.242.112.73
    7 180 ms 178 ms 178 ms ae-9-9.ebr1.Frankfurt1.Level3.net [4.69.153.69]
    8 176 ms 177 ms 178 ms ae-64-64.csw1.Frankfurt1.Level3.net [4.69.163.18]
    9 177 ms 175 ms 175 ms ae-61-61.ebr1.Frankfurt1.Level3.net [4.69.140.1]
    10 176 ms 175 ms 177 ms ae-45-45.ebr2.Paris1.Level3.net [4.69.143.134]
    11 179 ms 177 ms 178 ms ae-41-41.ebr2.Washington1.Level3.net [4.69.137.50]
    12 177 ms 177 ms 175 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.154]
    13 177 ms 178 ms 180 ms ae-81-81.ebr1.Washington1.Level3.net [4.69.134.137]
    14 176 ms 175 ms 175 ms ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
    15 178 ms 176 ms 177 ms ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    16 180 ms 178 ms 178 ms ae-73-73.csw2.Dallas1.Level3.net [4.69.151.145]
    17 177 ms 210 ms 175 ms ae-2-70.edge3.Dallas1.Level3.net [4.69.145.72]
    18 274 ms 186 ms 179 ms LAYERED-TEC.edge3.Dallas1.Level3.net [4.71.170.6]
    19 * * * Превышен интервал ожидания для запроса.
    20 175 ms 175 ms 175 ms 6.69.233.72.static.reverse.ltdomains.com [72.233.69.6]

    Трассировка завершена.

    C:\Documents and Settings\Администратор>

  5. Oops, I pasted the results for luv.wordpress.com twice. Sorry.

  6. Thank you for the info. I'll will see what I can find out about this and reply back here as soon as I have any new information or questions.

  7. I asked our systems administrators for some help interpreting your traceroutes, and here's what I found out:

    It looks like your ISP is blocking access to your IP address for some reason. You should contact them and include the tracert examples that have repetitive entries. It may also help them if you include your current IP address and the date and time for when each tracert was run.

  8. Thank you very much.

  9. Good luck! If you have time, I would love to hear back from you later to find out if you were able to resolve the issue through your ISP.

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