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Why doesn't wordpress work for me?

  1. wordfromthewoo
    Member

    When I click on "reader" or go to "wordpress.com" the page doesn't load. How can I fix this? I am able to go to my dashboard, but am unable to read or follow other people's blogs.

  2. Hi Aidan,

    I logged in as you using Safari, and I'm able to see these. What version of Safari are you running?

    You will also want to clear you cache, to ensure you're not seeing old information. Here is more information about how to do that:
    http://en.support.wordpress.com/browser-issues/

    Thanks for the additional clarification!

  3. Happiness Engineer,

    Thank you for getting back to me. After you emailed me I was mysteriously able to read both my reader and my site stats. However, that only lasted a few days. Now whenever I try to hit reader the screen keeps showing that it is loading, but it never loads. This was the same problem I had before. Since I was able to get on my reader before I can infer that it is not an issue with my computer or with safari. Please let me know how I can address this because I am essentially cut off from other bloggers that I follow.

    Thank you,

    Aidan Kearney

  4. Hi there Aidan,

    Can you first try clearing your cache and then test again? Without clearing your cache you may be able to occasionally see correct information, but it's not reliable.

    Cheers!

  5. wordfromthewoo
    Member

    I tried to clear my cache and it does nothing. It has worked in the time period immediately after you for some reason, but then stops working shortly after. I have no access to other blogs because of this. Please let me know how to fix this.

  6. Hi Aidan,

    Do you still have this issue? If so, have you tried with a different browser, such as Google Chrome? I ask because I'd like to see if it's an issue with Safari or not. Also, can you go to http://supportdetails.com and let me know what browser version (Safari) and OS version you are using? Thanks.

  7. wordfromthewoo
    Member

    Yes I still have this issue. It has worked before, so I know it's not an issue with Safari (since it has worked with safari before). I've been able to read my reader a few times (usually right after talking with someone from support) but it usually isn't working. It's not working right now so it's hard for me to read other people's blogs and build relationships.

    Please let me know what I can do.

    Aidan Kearney

  8. Hi Aidan,

    To better be able to help you, can you please go to http://supportdetails.com and take a screenshot of what you see? You can upload the screenshot to your media library:

    Making a screenshot

    Also, could you take a screenshot of what you see in the Reader and on WordPress.com? Thanks!

  9. wordfromthewoo
    Member

    I took screen shots of all of those things you asked me to. How do I send them to you now? Thanks.

  10. Hi Aidan,

    As I mentioned, upload them to your media library:

    Media - Add New

    And let me know once it's there, I'll take a look. Thanks!

  11. wordfromthewoo
    Member

    Thank you for getting back to me. I just uploaded those images to my media library. They should be on there for you to see. One of them is from when i just go to the wordpress site, another is from the "reader" and the 1st one is from the website you directed me to go to. Is it easier to talk on the phone. I appreciate your help with this but we can only seem to communicate every few days. It just seems inefficient.

    Thanks,

    Aidan Kearney

  12. Hi Aidan, thanks for the screenshots. Have you tried with Google Chrome, like I asked previously? I'd like to see if I can narrow it down to a browser issue or your computer. Can you try some of the other browsers here, please?

    http://browsehappy.com

    Also, your version of Safari is out of date. Can you try updating it and then try the Reader again? You can find the download link for the latest version on the same site mentioned above.

    Thanks!

  13. wordfromthewoo
    Member

    I was unable to download google chrome or the latest version of safari. I took screen shots of both of them. They are in my media library.

  14. Hi,

    You should be able to update Safari throuh the Mac App Store. As for Chrome, I do not know why you are having issues installing it. Your issues seem to go beyond WordPress.com; let me know if you manage to update Safari or install Chrome, and once you have screenshots of the reader in those browsers. Thanks!

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