Need help? Check out our Support site, then


WordPress.com Forums » Staff Answers

Why can't I add a new user to my blog?

  1. maickcosta
    Member

    Hi,

    I'm trying to add a new user in my blog but its something going wrong. This new user alrealdy have a wordpress.com account and when i put his account e-mail, wordpress answers me that the user does not exist. How i could fix it? Thanks
    Blog url: http://maickcosta.wordpress.com/

  2. mkoenig514
    Staff

    I took a look and you currently have two users on your blog - https://maickcosta.wordpress.com/wp-admin/users.php .

    That error message does indicate that there is no user registered to the email address that you entered.

    We haven't received any other reports of this so it sounds like it is limited to your experience. That in mind, please double check with the user and make sure that they do have an account and that you have the correct email address.

    If you continue to encounter this issue, please let us know. Please do not post the user's email address in the public forums.

    Thanks!

  3. maickcosta
    Member

    Ok, i understand that. But he gave me a link to his account and it was registered with the e-mail i tried to add in my blog.

  4. designsimply
    Staff

    Is it possible they created an account but they haven't activated it yet? Check that.

    You probably don't want to share someone else's email address on the forums, but if you send us the username and email address through the contact form as a private request, then we can check to see if the details you provide are correct for the user you're trying to add.

  5. maickcosta
    Member

    Ok. I sent the infos through contact form. I'll be waiting... Thanks

  6. designsimply
    Staff

    Thanks!

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags