WordPress.com

1. lucyvicious
   Member
   Jan 4, 2008, 4:01 AM

   I purchased credits for 1 GB additional space 2 days ago, and my paypal payment is still 'pending'. How long, till I can upload pictures again?

2. trent
   Member
   Jan 4, 2008, 4:03 AM

   I would send a support request in on that one as staff would have to help you if it is a backend issue or help out if the payment had problems. Make sure you give them as much detail as you can and provide them with a copy of all information you have from paypal about your payment.

   http://wordpress.com/contact-support/

   Trent

3. thesacredpath
   Staff
   Jan 4, 2008, 5:20 AM

   If your account at paypal says pending, it typically means they have not completed the payment to WordPress yet.

4. lucyvicious
   Member
   Jan 4, 2008, 6:32 AM

   Trent, I wish I could contact support, but it's apparently 'temporarily closed'. I got confirmation email from Paypal, so I don't understand why it's still 'pending'...

5. thesacredpath
   Staff
   Jan 4, 2008, 6:37 AM

   In my experience with paypal, sometimes payments are listed as "pending" until the funds clear. Why this is, I don't know. Sometimes my payments go through immediately and at paypal it will indicate "completed" and sometimes it takes a few days and will say "pending."

   Support hours are: Mon-Fri 8am-4pm Pacific time

6. mark
   Staff
   Jan 4, 2008, 9:50 AM

   tsp is exactly right - it says "Pending Paypal transaction:" here.
   The minute it clears the credits are there - that part is automated.

7. lucyvicious
   Member
   Jan 5, 2008, 5:10 PM

   Thank you everyone! I was used to my paypal transactions clearing like THAT. Supposedly it will clear by Sunday afternoon.

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