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Wont let me cancel Premium free trial.

  1. I took the free trial and tried to delete it today as I will be charged £70 on the 13th. I want to revert to my free domain name and carry on with the free services available. However when I went to cancel it says I still have to pay £12 pounds for my custom domain name, even though I switched back to my free .wordpress one. There is no option to just delete the custom domain which is simply falconpunchblog.com, I don't want to use it if it means i will be charged (Not that I think the services aren't worth paying for, its just I have no money).

    So basically I can't cancel my free trial as I will be charged for the other domain name, which i don't want to, and no longer use, but I can't delete that so it's going to charge me 70.

    Is there anyway to stop this?

    The blog I need help with is falconpunchblog.wordpress.com.

  2. You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog's dashboard to access Store.

    You can confirm your billing history at > Dashboard > Store > Billing History and that's where the transaction numbers are found.

    You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time.

    You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog's dashboard to access Store → My Upgrades and Store → Billing History.

  3. Thanks for replying, but I've already done this. I'm signed in as I presume the admin as I have no other usernames or account associated with the blog, I go to store - My Upgrades - try to cancel and then it wont let me. It states that if i cancel i will have to pay £12 for the domain name even though I have switched back to the standard one that you get for free, and don't want to keep it.

    And even though £12 is better than £70 I don't want to pay either, I just want to cancel. Perhaps I am reading it wrong though, If i accept that I will have to pay £12 when cancel the free trial and click accept, can I then cancel my custom domain?

  4. Not to worry, as I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  5. Thats great, thanks

  6. You are welcome.

  7. Hi there!

    Sorry about the trouble you're having. I'd be glad to cancel the domain for you, however, it's important to first point out that once it is canceled, there is no guarantee that you can get it back.

    http://en.support.wordpress.com/domains/cancel-domain/

    If you've understood this and would like to proceed with the cancellation, please let me know soon so I can take care of it. Thanks!

  8. Hey,

    thats no problem. If you could cancel it for me that would be great. Thanks for your help!

  9. Hello again,

    I've gone ahead and canceled the domain along with the trial WordPress.com Premium upgrade. Rest assured that you will no longer be charged for it. Let me know if you need anything else. Cheers!

  10. Hi Druesome!

    Same problem with me as well. Please cancel my free trial of business account. As I would be charged USD 299 for it.

  11. @karnbhugra: Hi! I can see that you've been taken care of regarding your request. Let me know if you need anything else. Cheers!

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