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WordPress not allowing some comments

  1. alwayswellwithin
    Member

    Hi there,

    Some people are able to leave comments, but others are not. They say:

    "Your site wouldn't let me post this comment. It keeps asking me to log into a wordpress account. Not sure what's up, but anyway, here is my comment if you would like to post it for me."

    "First, your article still won't let me post my comment..." "I love your recent article! I tried to leave a comment, but I am unable. It keeps saying wordpress error...so I thought I would let you know."

    What's up? Thanks for your help.

    Sandra
    Blog url: http://alwayswell.wordpress.com/

  2. Hi there,

    We've recently made an update to commenting. Learn more about this here:
    http://en.forums.wordpress.com/topic/recent-update-to-commenting

    If a user tries to comment with an email address that's tied to a WordPress.com account, they'll need to sign in before they can post a comment with that email.

    Don't hesitate to contact us again if you need anymore help. :-)

  3. alwayswellwithin
    Member

    Help! I'm still getting messages like this from my friends and commenters:

    "Sandra, I tried twice to leave a comment at your blog but I couldn't make it work. It kept asking me to log into WordPress but when I tried to do that it tried to say my password is invalid. I've had the same password for more than two years and it works fine.
    I was disappointed. Wanted to express appreciation for your post and reconnect with you."

    Or they were only allowed to comment from the email from their former wordpress.org site and not linked to their newer self-hosted site.

    It seems like an obstacle has been created for people to comment. I've heard other friends are having this problem on their wordpress.com blog too!

    What can be done?

  4. If they are commenting with an email address that is attached to a WordPress.com or Gravatar account, they will need to log in first.

    If they are having trouble logging in, I recommend that they try the Forgot Password link.

  5. alwayswellwithin
    Member

    Thanks very much for your response. Can you please explain the rationale for this change in commenting policy? If I understand correctly, people were not required to log in to post a comment prior to this. People don't understand why they are unable to comment and they just give up. As this person said:

    "It kept asking me to log into WordPress but when I tried to do that it tried to say my password is invalid. I've had the same password for more than two years and it works fine."

    How do you propose we explain the new procedure to commenters? We may never know they have a problem if they don't take the time to send an email as this person has done?

    Thanks for your help on this.

  6. One of the many reasons behind this change was to provide greater control over your own identity within comments at WordPress.com.

    Anyone who knows your email address could have easily linked their comment to your account in a way that was indistinguishable from you leaving it, and you would have no way of knowing it or stopping them. Now comments linked to your account are always going to be from you.

  7. alwayswellwithin
    Member

    Thanks for the explanation. Whether this is a major consideration, I'm not sure. I am sure that WordPress.com bloggers are in a state of confusion and don't understand why some people are suddenly unable to post on their blogs. Commenters are equally confused and frustrated, especially when their thoughtfully written comment is "eaten" by the system and refused. Many people barely remember that they may have had a WordPress.com blog or Gravatar at one point. And many no longer have the email associated with that blog. To say the least, it's havoc out there and an obstacle to people posting on our blogs.

    I would like to suggestion that WordPress.com would benefit from addressing this problem in two ways:
    1) Writing a blog post for the WordPress.com blog informing people of the change and the rationale for the change. Many people have no clue what's going on. They are just getting complaints from their commenters.
    2) Envision a solution. Clearly, we can't explain the commenting system to every single person who would like to comment on our blog. What can you communicate to someone trying to leave a comment so they understand that you are asking them to log in from an old account that they may not even remember.

    Good luck sorting this out.

  8. 1. That will probably for forthcoming, but I don't know for sure.

    2. We are working on improving the overall flow of the login-to-comment system.

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