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Wordpress-Related Sites Not Loading Correctly

  1. For a number of weeks now WordPress-hosted sites have been showing up as plain text on white background on my computer, making it extremely difficult to update blog posts or navigate the site. A lot of links don't work at all (I assume this part is a Javascript issue).
    I have tried deleting cookies and clearing cache, changing browsers, and using the WordPress App in Windows 8, but I have had similar issues with all of them. The app doesn't load images and also won't save draft posts, I've discovered.
    I'm not sure if this is related to me being in Cambodia, but the blog was running fine for the first week and a half that I have been living here.
    Does anyone have any other suggestions? I tried contacting WordPress site support but apparently that link isn't working on my computer at the moment either.

    Would really appreciate any assistance/if anyone else is having the same problem? I heard that WordPress updated their site appearance recently, but I struggle to see why this would affect how it loads on my computer as it's a new laptop with Windows 8..

    The blog I need help with is leeshincambodia.wordpress.com.

  2. Sometimes an ISP or a country puts a block on sites. Your site loads fine for me - West Coast of U.S.

    It sounds like some of the CSS files are not loading - might be an ISP issue - I will also flag this for the staff's attention

    Could you test these links and let us know if you can access them? What you should see is a bunch of text (CSS actually). If you can access some, but not all, let us know which you cannot access.

    http://s0.wp.com/wp-content/themes/default/style.css?m=1249392855g&3
    http://s1.wp.com/wp-content/themes/default/style.css?m=1249392855g&3
    http://s2.wp.com/wp-content/themes/default/style.css?m=1249392855g&3

  3. Hi @auxclass,

    Thanks for your response; I tried the three links you posted but unfortunately none of them loaded at all. Interestingly enough, after some experimentation with other sites with images that haven't been loading correctly, I just realised I get the same issue with some other URLs beginning with a 2-digit letter or number combination (e.g. Tumblr and Pinterest). It may well be an issue with CSS! Not sure why it might have only happened in the past two weeks of me being here in Cambodia, but it still is a lot more than I could tell you before!

  4. (Just to follow-up, when I removed the "S0", "S1", or "S2" from the URLs you provided and just loaded them as "wp.com/", the link loaded fine. Interesting)

  5. The staff will probably have some more questions about how you connect to the internet - are you using a new connection than what you used a few weeks ago?

  6. I've been mainly using two wireless internet connections. Being in a somewhat developing country, I've not been surprised that the internet connection is intermittent at times, and sometimes doesn't work at all. It seems that others haven't had the same/as many issues as I have had, though. One service is at my place of residence and hasn't changed at all to my knowledge, and the other is a free wifi hotspot at a coffee shop.

    I hope that was a helpful answer, I feel a little lost.

  7. Hi eleshia123,

    You mentioned being in Cambodia, which is likely the issue.

    Can you please run a traceroute for leeshincambodia.wordpress.com and post the results here?

    We have instructions for how to do that here: http://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/

    Also, can you let me know exactly what you see when you try to load http://s0.wp.com/ and http://s1.wp.com/?

  8. It could be the issue, but seeing as the issue only arose after already being in Cambodia for a week and a half, I'm not sure if this is the case.

    Here is the traceroute:

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Eleshia>tracert s0.wp.com

    Tracing route to cs82.wac.edgecastcdn.net [72.21.91.111]
    over a maximum of 30 hops:

    1 3 ms 1 ms 1 ms 192.168.1.1
    2 177 ms 50 ms 128 ms 202.58.99.209
    3 93 ms 98 ms 79 ms 203.217.171.33
    4 183 ms 202 ms 202 ms 61-61-41-175.TWGATE-IP.twgate.net [175.41.61.61]

    5 317 ms 611 ms 102 ms 57-60-41-175.TWGATE-IP.twgate.net [175.41.60.57]

    6 * 288 ms 418 ms 50-228-160-203.TWGATE-IP.twgate.net [203.160.228
    .50]
    7 319 ms 303 ms 511 ms 203.78.176.66
    8 * * * Request timed out.
    9 488 ms 409 ms 508 ms 72.21.91.111

    Trace complete.

    C:\Users\Eleshia>

    I'm hoping this is what you were after.

    I work in Google Chrome, and the message that comes up when I attempt to load http://s0.wp.com/ or http://s1.wp.com/ is as follows (I have just copied & pasted):

    This webpage is not available
    The connection to s1.wp.com was interrupted.
    Here are some suggestions:
    Reload this webpage later.
    Check your Internet connection. Restart any router, modem, or other network devices you may be using.
    Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
    If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.

    Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.

  9. Hi there,

    It looks like there may be a connection issue between you and our servers. We're looking into what your best option might be to resolve this, and we should have more information for you soon.

  10. Hi,

    Could you please check if following HTTPS URL load fine for you ?

    https://s0.wp.com/wp-content/themes/default/style.css

    Could you confirm that this issue persists in a different web browser as well ?

    Thanks

  11. Hey, thanks for getting back to me; I tried the HTTPS link you just posted and it came up with the same message as before (The webpage is not available).
    I tried it in Internet Explorer too, with the same message coming up (The page can't be displayed).
    Thanks for looking into this!

  12. Hi,

    We have confirmed that your problems are being caused by a firewall or router in between your location and Edgecast. Twitter, Tumblr, ourselves, and many other sites use this service to distribute our content around the world so that it is closer to our customers. I would recommend contacting your internet service provider and telling them of your troubles and see what they can do to help you. Sorry there is not more we can do to help.

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