WordPress staff ignoring HTML5 audio player problems
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The thread “Audio player changed appearance” is documenting scores of problems with the HTML5 audio player that without any warning has been forced upon us.
This experimental player breaks existing layout and customizations in many blogs and is functionally inferior, for example when playing long playlists without any indication of the actual titles. The situation may force several users to manually recode, one-by-one, hundreds of their blog posts.
So far the accumulating complaints (and suggestions, like making the HTML5 player an option over the Flash default) have been consistently IGNORED by WordPress staff. Not a word!
WordPress people, you leave me no option than to start SCREAMING now. Don’t you see this is an urgent problem?
I URGE WORDPRESS STAFF TO REACT NOW TO THE ABOVEMENTIONED THREAD, AND TO FINALLY ADDRESS OUR JUSTIFIED COMPLAINTS IN AN ADEQUATE MANNER.
There. If even this doesn’t help, then I will probably have to give up on WP and migrate my sites to somewhere else. And yes, many of us are paying customers. Aren’t we entitled to get what we paid for?
The blog I need help with is: (visible only to logged in users)
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Do you have a better idea, Raincoaster? Just sitting and sitting, waiting and waiting, while WordPress people simply keep ignoring the fact they’ve broken things on our sites?
I’m open to suggestions: please tell me what you would do to finally get their attention… -
Yes, I have a better idea. You post to the main thread. Threads with a lot of activity and many posts draw attention to an issue that is pervasive. A lot of one-off “Here let me share my feelings with you about X” threads go nowhere. And you tag it modlook for staff attention.
I’ve been here a long time, and I know how to get a response from staff. THIS is not it.
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Yes, I have a better idea. You post to the main thread. Threads with a lot of activity and many posts draw attention to an issue that is pervasive….I’ve been here a long time, and I know how to get a response from staff. THIS is not it.
I totally agree.
Main thread -
Well, OK, I think I’ve posted enough to the main thread already…
Let me just add that I feel personally insulted by the way WP is treating (and ignoring) me as a customer. They seem to have completely forgotten that the point of their venture — any such venture — is to serve customers in the very first place.
I will remain silent in this matter from now on, and see whether your more timid approach will have any effect. I surely hope so!
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You don’t understand: We don’t CARE how you feel. We are volunteers here to give answers to questions. We have given you the correct answer. Whether or not this causes emotional trauma to you is really not an issue for us.
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My ire is not directed to volunteers participating in WP forums. On the contrary, I value their efforts.
I am angry at the WP professionals: both the coders who break an element of my site without warning, and the managers who forget to provide a good contact with customers.
I pay WP $200 a year. I don’t expect the world for that, but I do expect some reasonable service in return for that — especially if they themselves are the ones who break things. I don’t feel I’m getting any kind of service right now.
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