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WORDPRESS.COM IS NOT ENFORCING THEIR TERMS OF SERVICE

  1. I am reposting my issue, as i am not getting any support from WordPress.com. I have documented a clear issue of impersonation and abuse of my name on a wordpress blog and indicated the terms of service violation that has occurred which states that wordpress will suspend and/or delete the violators of their terms of service. This however is NOT happening.

    WordPress simply keeps sending me the following automatic message that contradicts their policy:

    "Hi there,

    Thanks for getting in touch.

    WordPress.com is in no position to arbitrate content disputes or make any form of legal judgment on allegations or claims, including defamation. Please provide us with a formal U.S. court order including a court's decision regarding this particular content; if any content is found to be defamatory or illegal by a U.S. court of law, it will be removed immediately from the WordPress.com service. For legal requests from outside the United States, we ask that the request be served via a United States court or enforcement agency under the procedures of an applicable mutual assistance legal treaty or letter rogatory.

    For more information on how to submit a formal court order, please follow the directions here:
    http://en.support.wordpress.com/disputes/legal-guidelines/

    Thank you for your report and cooperation in this matter.--
    Terms of Service
    WordPress.com"

    Then I sent the following message below:

    seashell232
    Member
    Jan 22, 2014, 11:35 AM

    My name is Camilo Concha and someone is using my name and is IMPERSONATING me on wordpress. The following blog is NOT me, and whoever put up this blog is IMPERSONATING me and my name. Please look at this blog: http://mrconcha.wordpress.com/ This is NOT my account but is my name and my image. This person is falsely pretending to be me! This needs to be removed as it is damaging my reputation and VIOLATES the WORDPRESS TERMS OF SERVICE namely the following part: "your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog’s URL or name is not the name of a person other than yourself or company other than your own; "

    This is a blatant and clear violation of the WORDPRESS TERMS OF SERVICE. Please respond to me at: [email redacted]. I can provide proof i am the real Camilo Concha and that the fake wordpress blog: http://mrconcha.wordpress.com/ is violating your TERMS OF SERVICE because the blog is intentionally named after me and trying to mislead readers of this blog. This is a serious matter that WordPress has to address.

    I am awaiting your response.

    Sincerely,

    Camilo A. Concha

    The blog I need help with is mrconcha.wordpress.com.

    Then I received the following response from WordPress:

    jackiedana
    Happiness Engineer
    Jan 22, 2014, 12:00 PM

    To report a violation of our Terms of Service, please contact us via the form here: http://en.wordpress.com/abuse/

    That will put you directly in touch with our staff that investigates these issues.

    I keep going in circles. I also emailed WordPress directly at support@wordpress.com and sent the following message:

    Camilo Concha [email redacted]
    2:01 PM (23 hours ago)
    to support@wordpress.com

    My name is Camilo Concha and I am being IMPERSONATED on a blog on WordPress.

    The below mentioned blog on WordPress.com is ABUSIVE and VIOLATES YOUR TERMS OF SERVICE.
    http://mrconcha.wordpress.com/about/

    http://mrconcha.wordpress.com/

    This blog is using my legal name: "Camilo Concha" and the blog is using my image (see pictures and video) to clearly mislead the readers of this blog. The blog further shows that the content is posted by Camilo Concha which is false. The author of this blog is claiming to be me and is writing as if the blog is me, which again is abusive and impersonation, as it is not me that posted this content. Furthermore, the main header states "Camilo Concha - Official Biography" which is false and even the Source URL is abusively using my legal name.
    This clearly violates section #2 of your Terms of Service: "Responsibility of Contributors" in particular the section: "your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog’s URL or name is not the name of a person other than yourself or company other than your own".

    This is a CLEAR case of violation of the WordPress.com Terms of Service and this blog: http://mrconcha.wordpress.com/ should be suspended and/or deleted as a result as your policies dictates.

    Please take this request serious. This is my third request regarding this issue and i keep getting an automated reply saying that: "WordPress.com is in no position to arbitrate content disputes or make any form of legal judgment on allegations or claims", however this is not about making a legal judgement it is about the violation of your terms of service which i have clearly demonstrated is the core issue at hand. The screenshots below also clearly show that the page is written in the first, second and third person again impersonating me to make it seem as if i wrote this blog page.

    This situation is a real violation of the terms of service and action should be taken by word press to enforce it and suspend and/or delete this blog: http://mrconcha.wordpress.com/

    Camilo Concha

    Can someone at WordPress.com (a human) please review my case and read the blog that violates your terms of service and actually enforce it?? why have a terms of service if you do not enforce it??

    Please reach out to me.

    Camilo

  2. Okay, did you get a court order? It's not difficult.

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