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WP.com not WP.org

  1. I know it's been suggested before, but since everything's been changing round here lately, I thought I'd try again.

    Please, please can we have some more obvious way of distinguishing the WP.com forums from the WP.org forums. I know there is the sticky thread which is great, but hardly anyone reads it before posting. And lately there have been a LOT of posters in the wrong place. I just checked the WP.org forum page and there's nothing over there that even tells people WP.com exists, so it's not surprising that so many WP.org users end up here without knowing the difference.

    I really think that it would help to have something more visually arresting on the forum page (that you don't have to click on to read) to make it clear that this is not the WP.com forum, and maybe even a direct link to the WP.org forum. Also, it would be great if the two sites didn't look so similar - different colour scheme perhaps? - so that it would be easier for people to tell that they were in the wrong place.

  2. Although nothing happened when this came up last time, I have to agree. Something needs to at least be tried.

  3. http://wordpress.org and http://wordpress.com look very different to me, especially the forums.

    The help links inside all wordpress.org blogs lead to wordpress.org.
    If a wordpress.org user ends up there then if they have an issue I don't see why they come here - over there it's called Support but here it's the Forum.

    I don't know what we can do apart from a long warning which would still be ignored.

  4. How about something across the top, right next to the WordPress.COM logo, that says IF YOU ARE SELF-HOSTED, CLICK HERE!

    Seriously, we need something that cuts down on the amount of .ORG users that are posting questions here. And what we have isn't working.

  5. Seriously Mark, you think they look very different? Because to me they look like one is a slightly amended version of the other. The colour schemes are the same, the layout has a lot of similarities, the logo is the same. I can think of a hundred ways they could be made to appear instantly different.

    Why not just have a button in some bright colour, up at the top of the forum page, that says 'Self-hosted WordPress bloggers click here'? And sure, not everyone would, but it would cut down on at least some of the traffic.

    And I also think (though I don't know if you have any say over this) it would help if the 'Getting Started' link at WP.org at least mentioned the existence of WP.com blogs, so that people were aware that there are two different systems.

  6. If a wordpress.org user ends up there then if they have an issue I don't see why they come here - over there it's called Support but here it's the Forum.

    Well, they definitely do end up here. My guess is they never get to wordpress.org in the first place. They google wordpress and get linked to wordpress.com. So we could make it easier for them to get from here to there.

  7. Actually, now that I think about it, I'm not sure I understand the rationale for keeping the two products so closely brand-linked. Since the service provided is so vastly different, and the technical support and so on is all separate, is there a reason why both have the same brand (name, logo, etc.)?

  8. I agree something needs to be done.

    I think the link idea is great. :)

  9. If a wordpress.org user ends up there then if they have an issue I don't see why they come here - over there it's called Support but here it's the Forum.

    You know what? I just went over there and looked and guess what the link at the top says? Forums, just the same as it does here.

    I have to agree with rosclarke here - it would seem to me that the two should not be so closely linked. There are enough differences that they shouldn't use the same name.

    Heck, not only do we have the issue of them ending up over here, but we are constantly explaining to folks who are hosted here why they can't do things they see on .ORG blogs.

  10. <i>Heck, not only do we have the issue of them ending up over here, but we are constantly explaining to folks who are hosted here why they can't do things they see on .ORG blogs. </i>

    Exactly! People see 'wordpress' and don't look any further. Leads to lots and lots of frustration and I'm struggling to see what benefit it has.

  11. This is not being ignored - Alex saw this last night and something to help address this should be in place very soon.

  12. Great! Thanks so much.

    I've been starting to tag posts with WP.org just to get a sense of how many there are.

  13. That's Good News! Unfortunately, there are also so very many abandoned threads where we never do know in the end if the OP were COM or ORG users...

  14. Good news, indeed! And rosclark, I like the tag idea.

  15. Great news Mark, This is why WordPress, Rocks because you guys listen to your members.

    Thanks you rosclarke, for starting this thread to grab staffs attention. :)

  16. Any news on this yet?

  17. Just wanted to post in this thread something I put in another thread as a possible idea on helping with this problem.

    At the minimum I'd like to see the post box when you start a thread have as a required field the blog to which the question applies. Seems to me that would be easy to implement.

    Just look at the number of posts that we have had since we started using the wp.org tag http://en.forums.wordpress.com/tags/wporg And that's not all of them, just the ones we managed to tag

  18. (And doesn't include the abandoned threads where the OP never returned to answer if their blog was COM or ORG, which is also no small number.)

  19. vivian - that is what is intended. I think Alex is doing this but he has been incredibly busy on other work. It will get done though.

  20. Glad to know that great minds thing alike! And hopefully, Alex will get to this soon.

    And since he's working on it - perhaps when the blog url is entered, you can do a check to see if it is a wp.com-hosted blog and if not, immediately give the poster a message "sorry, your blog is not hosted at wordpress.COM. Please post your question at http://wordpress.ORG/support" or something like that and not even accept the question. That would really make things easier around here.

  21. Let me second the great representative from... oh sorry, but yes, seconded! :)

  22. vivian - yep, that's in there too :)

    We are also pondering linking to the entered blog but that has 2 potential drawbacks:
    1. If someone has more than one blog, which does it link to?
    2. Maybe they don't want their blog linking to and their question doesn't actually need that link.

    and we also need to be able to check for mapped domains. Wouldn't want those posts being told to go to wordpress.org.

    All solvable and it'll be done but better to do it when any feedback can be acted on quickly.

  23. I vote yes for vivian's, idea also.

  24. Mark - I really don't see a need to link to the entered blog, at least not in the user name. What I do think has to happen is that the blog is shown as a part of the question posted.

    Absolutely you have to check for mapped domains.

    Another related item - there are certain instructions below the reply box. Sometimes, we get a followup question from another user via the reply box. While I understand that you don't want to clutter up the the instructions, perhaps you can also include something that reminds folks to include the blog link in the question. Something like "And be sure you leave your blog url if it is not linked to your user name"

  25. @mark

    We are also pondering linking to the entered blog but that has 2 potential drawbacks:
    1. If someone has more than one blog, which does it link to?</blockquote

    I replied about this in another thread
    http://en.forums.wordpress.com/topic/avathar-on-banner?replies=21#post-256391

    I also have been adding the link about linking there name to the blog
    when need in a thread ( link I have been providing How to link your name to your blog)
    The difference with this link is there is image reference.

  26. This sounds like a great solution, Mark. Thanks for the work that's being done on it.

  27. I'm bumping this thread simply because I have seen two threads closed today that were related to this very issue. However, before they were closed, no one added the WP.org tag, which, of course, defeats the whole purpose of us trying to identify these threads.

  28. @vivian-I don't think whoever closed those threads was aware of the tagging going on.

  29. Yep, which is why I bumped it ;)

  30. It was SO tedious last night. Even I ran around putting "wordpress.org" on things. There were easily half a dozen threads. Should I use "wp.org" instead?

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