this is what they replied me earlier.
Before we proceed with anything can you please inform me what is it that you would like to achieve? If you wish to use our servers as the host for your website you have to inform WordPress to change their NS records so that we are in control of the DNS records. Currently the domain on WordPress.com is totally under WordPress's control. Any updates that you have done and any posts you have made there will be on their server, the NS server (controlling DNS records) are all also owned and controlled by WordPress.
For now, there is nothing that we can do and you need to contact WordPress or find a way to change your current DNS setting should yourself as it is beyond our control.
Thus, if you wish to use our server for your webhosting, you need to change the A records to point to the server IP such as below:
minesexecutivehealthretreat.com A 220.127.116.11
http://www.minesexecutivehealthretreat.com A 18.104.22.168
If you want us to regain control of the DNS records, you need to change the NS records as shown below:
minesexecutivehealthretreat.com NS ns1.secure-webhosting.com.
minesexecutivehealthretreat.com NS ns2.secure-webhosting.com.
If I can be of any further assistance, or provide you with any further information, please do not hesitate to contact me.