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Wrong domain

  1. trandinhdong
    Member

    I have bought a domain from WordPress.com but the it doesn't work. There was an error when I registed but my account is credited.

    I received a email as the receipt ( WordPress.com Payment Receipt ) but WordPress.com sold me the domain as it's free, example: http://example.wordpress.com. I'm not stupid to buy a free domain of WordPress. I registed my favorite domain!

    Unluckily, WordPress.com are on holiday and can not support me. On 2 Jan, when you come back from holiday, my upgrade gets over 2 days, can I still get my refund if I want?

    Please help me!

    The blog I need help with is trandinhdong.wordpress.com.

  2. raincoaster
    Member

    Don't post in the forums; staff do not regularly monitor the forum. Contact staff here:

    http://support.wordpress.com/contact

  3. trandinhdong
    Member

    I have checked in Setting --> Domains and there is only one my subdomain from WordPress.com.

    Where is my new bought domain?

    I want to bought one, WordPress sold me other free one which is my current WordPress domain.

    Help me!

  4. thesacredpath
    Member

    With support closed for the holidays, I don't think you can even use the contact form at all. When they are closed, we've been modlooking the threads they need to have a look at. Someone modlooked this one.

  5. grovechurch
    Member

    Try this: After logged in, look on the left side. Under "Upgrades", click "domains". You may see two listings: your dot wordpress address and the domain you bought. Select your domain name in the circle button and click update primary domain.

    If that was not your problem, then please contact wordpress.com staff.

  6. raincoaster
    Member

    Did your Paypal account get charged? Because it's possible it did not and no harm done.

  7. trandinhdong
    Member

    I'm so sorry for disturbing everyone. But all the staffs are on their holiday and I couldn't contact them. No contact form. No telephone available!

    I will come back with them after their holiday.

    Thank you all!

  8. trandinhdong
    Member

    My Visa account get charged already :). After someone shares my problem, I feel better. Hope for being solved!

  9. grovechurch
    Member

    @trandinhgong, did you try what I said?

  10. nickmomrik
    WordPress.com Staff

    @trandinhgong, sent you an email from our Support system.

  11. trandinhdong
    Member

    @grovechurch: I have checked based on what you said. But nothing new! Thanks a lot!

  12. trandinhdong
    Member

    @nickmomrik: I've read the email and reply together with forward the receipt of my upgrade. Please check it. Thanks!

  13. trandinhdong
    Member

    My issue is solved! Thank you all of you!

  14. raincoaster
    Member

    Great to hear, thanks for letting us know.

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