2 step authentication problem

  • Author
    Posts
  • #1273387

    yixingsmile
    Member

    I had to reboot my phone due to its problem and now I can’t log in my account. I already reset my password, three times. I didn’t receive any sms recovery.
    I don’t know how to solve my problem by clicking “Need More Help?” link at https://en.wordpress.com/wp-login.php?action=lostpassword. I don’t even see any “need more help?”. There’s “Want more help? We have a full guide to resetting your password.”. I did click to it but I still don’t know what to do.
    Please help me.

    blog: http://yalang13.wordpress.com
    username: yalang13

    #1273451

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1273452

    yixingsmile
    Member

    thank you : )

    #1273512

    yixingsmile
    Member

    Please help me, this blog is very important.

    #1273527

    yixingsmile
    Member

    Please help me, I couldn’t find any “Need more help?” at https://en.wordpress.com/wp-login.php?action=lostpassword

    This is very important

    Please help me

    #1273588

    macmanx
    Staff

    It’s back now, sorry for the trouble!

    #1273590

    timethief
    Member

    @macmanx
    This is what I see ie. the need more help link does not appear.

    Lost password
    Follow these simple steps to reset your account:

    Enter your WordPress.com username or email address
    Wait for your recovery details to be sent
    Follow instructions and be re-united with your WordPress.com account

    Want more help? We have a full guide to resetting your password.

    #1273591

    macmanx
    Staff

    You might need to clear your browser’s cache.

    The link appears below the “Username or E-mail” form.

    #1273592

    timethief
    Member

    @macmanx

    Username or E-mail:
    Need More Help?

    I found it! Thanks so much. I gave the lost password link to many people this weekend and was worried that they may not have found it.

    #1273593

    macmanx
    Staff

    You’re welcome!

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