2 step authentication – updated phone now locked out of WordPress

  • Author
  • #1346541


    Hey guys I made this temporary account “rhysmcg1” to post this problem I’m having with 2-step authentication. I updated my phone to the latest operation system and as a result, when trying to open up Google Authenticator, I can no longer login!

    The blog I can’t access is…

    What would the steps be to getting access? Also when this step is resolved, I was wondering if this account I am using now could be deleted? Thank you!

    The blog I need help with is rhysmcg1.wordpress.com.



    Hi there!

    I have sent an email to the email address on file for “rhysmcgoldrick.wordpress.com” with the subject line “WordPress.com – Account Recovery” with instructions on how you can regain access to your blog.

    Please ensure you have Google Authenticator installed before you login.

    Thank you!



    I have the same issue with my WP account!
    Unfortunatelly I have set telephone (2 steps) identification up, in my dashboard and later I needed to restart my phone. As a result, the codes I receive from my Google Codegenerator, (reinstalled on my phone) simly do not work and I can not login to my original WordPress account. To be able to log in, and get in to this forum, I have signed up with different details. Please help me to solve this issue!
    I do not have any idea…

    My blog: http://plasztik.wordpress.com/
    orig. Username: (email redacted)
    My Gravatar: http://en.gravatar.com/pesztlajos
    Any following details are needed, please contact with me by mail!
    Mail addresses: (email redacted) or (email redacted)

    Thanks for the support!
    Lajos Peszt



    lajospeszt – to start the account recovery process, please go to this page:


    Click the “Need More Help?” link next to the button, and fill out the form. Our account recovery team will get back to you by email so you can discuss the options in private. Thanks!



    Form is filled and sent. (yesterday, I could not send the same form, because of a “forbidden” message.)
    Anyway, I am looking forward to the assistance.
    Thanks for the support



    I did the same thing. I upgraded my phone, but forgot that would mean that my Google Authenticator accounts would be deleted. I know that I should have printed backup codes for this account, but I kept forgetting. I won’t make that mistake again!

    My blog: http://tiggerbone.wordpress.com

    I shall delete this account after I have fixed the original.

    Thank you for your time.



    n3m0otter – if you need help regaining access to your account, please follow the instructions I gave above. Thanks.

The topic ‘2 step authentication – updated phone now locked out of WordPress’ is closed to new replies.