400 Error Code on a single post

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  • #3033894

    teemee234
    Member

    I just launched my site last night, and everything looked amazing. This morning, I woke up to a post showing an Error 400 code with an additonal 403 Errror code. What happened? http://www.abowlfullofcherries.com/2017/10/06/our-second-%EF%BB%BFhand-life/

    The blog I need help with is www.abowlfullofcherries.com.

    #3033984

    timethief
    Member

    Hi there,

    abowlfullofcherries.com is a WordPress>ORG software install on paid hosting, hosted by iPage
    Name Servers:
    ns2.ipage.com
    ns1.ipage.com

    You are posting to the wrong support forum. For hosting issues contact your web host. For software support read on.

    This is WordPress.COM support and that site is not on our servers. To be clear we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

    #3033995

    teemee234
    Member

    What I don’t understand is I am LOGGED into my wordpress.org account. I click on the question mark at the bottom of my dashboard, and every time I submit a question, I get that this is the wrong forum with which to submit a request for a response. I have an account with WordPress.org. I give up.

    #3033996

    timethief
    Member

    Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #3033997

    timethief
    Member

    I would suggest that while waiting you clear your browser cache and cookies and then use the wordpress.ORG login link https://login.wordpress.org/

    #3034210

    supernovia
    Staff

    Hi @teemee234, sorry for the confusion. If it helps, WordPress.org is free software, and WordPress.com is one of many services Automattic offers.

    That question mark you’re seeing is part of the WordPress.com interface we call Calypso. Since that interface in itself is one of the services we support, and because it is a free service, the question mark there will bring you to these forums.

    We don’t support your actual site that is hosted at iPage.

    To get community help for your iPage site at https://wordpress.org/support, you would need to create an account for the WordPress.org site. This would be separate from your WordPress.com account, and separate from the login you use in your own installation.

    Does that help a bit?

    Also if I were you, I would ask my host to check my logs to see what time the site started erroring out that way, then revert to a backup just before that, then keep an eye on things to figure out why the error started. The logs may also reveal information about the cause of the error.

    If your host doesn’t keep that many backups, consider using VaultPress (which is another service of ours, available through Jetpack.)

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