403 error when submitting account recovery page

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  • #1407332

    Hi, I stupidly fouled up my Google Authenticator app and have lost the ability to do 2-step verification.

    I have tried the Account Recovery page (http://en.wordpress.com/wp-login.php?action=recovery) several times but get a “403 Forbidden” error when I submit the page.

    My account id is khennessey. This account is a dummy for the purpose of submitting this request.

    The blog I need help with is dummy1236.wordpress.com.

    #1407416

    timethief
    Member

    I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1407419

    OK, I’ve subscribed. Thanks.

    #1407474

    jackiedana
    Member

    Hi khennesseybroken,

    Please go to https://en.wordpress.com/wp-login.php?action=lostpassword and select “Need more help” and you should be able to submit the form.

    It looks like we have a broken page somewhere as well. Can you let me know where you found that link?

    #1407480

    Huh. I followed your instructions from a different computer and it worked. My form has been submitted.

    The link I posted is the link one gets when one clicks “Need more help” on the page to which you linked. I don’t know why submitting that form gets a 403 error from one PC and works on another.

    #1407537

    jackiedana
    Member

    Hi again,

    I’m not sure why would have gotten a link with http:// rather than https:// but that’s why the old one didn’t work. At any rate, I’m glad you were able to use the link, and I hope you are able to sort things out with your other account.

    #1407538

    Nope, I’m still waiting for a reply to the form I submitted yesterday. Still can’t login until someone turns off my 2-step verification.

    #1407540

    jackiedana
    Member

    We receive a large number of account recovery tickets, and we address each one in the order received. We appreciate your patience. Someone should be in touch soon.

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