$41.90 Additional Charge on top of $13 domain mapping renewal?

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  • #1759208

    juliocortez
    Member

    Hi,

    I am afraid that I have been overcharged for what I thought was a $13 domain mapping renewal fee. This morning, my bank alerted me of a charge of $41.90 from WordPress. Why am I being charged more than what my email invoice states? Please review my $13 payment status with the information below:

    Receipt ID: 5684274
    PayPal Ref: 76284694BD5471410
    Date: 19-Apr-2014

    I did not approve an additional charge of $40.90.

    The blog I need help with is thestylequake.com.

    #1759299

    pmciano
    Staff

    @juliocortez

    The only recent transaction I see for your account is the $13 Domain Mapping Upgrade you mentioned.

    You can verify this in your Dashboard (Store > Billing History).

    I’m not sure of the other charge you’re referring to. If possible, can you upload a scan showing the $41.90 charge to your WordPress.com site, for clarification?

    You can simply upload the screenshot to your Media Library, like any other image, and I’ll be able to access it from there.

    The page at the following link has some helpful tips for taking screenshots:

    http://en.support.wordpress.com/make-a-screenshot/

    Once you give me some additional clarification, I will be more than happy to continue resolving your issue.

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