A Question on Subscribing to sites using Jetpack-WPcom Reader

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  • #1194752

    justjennifer
    Moderator

    I signed up for email updates to the WordCampSF website, which apparently is using the jetpack plugin.

    When I signed up I was logged into WordPress.com and the subscription was automattically added to my WordPress.com Reader. However, I cannot edit the subscription settings to deliver updates by email, as I can with WordPress.com sites I’m following.

    This is one site where I really *do* want to receive updates by email. What can I do to enable this, short of unsubscribing and then resubscribing while I’m logged out of WordPress.com?

    #1194989

    kathrynwp
    Staff

    Hi Jennifer, would you mind confirming a few things?

    Is this the site from which you signed up?

    http://2013.sf.wordcamp.org/

    Did you sign up by adding your email address to the form in the sidebar, like in this screenshot?

    http://cl.ly/image/202f2A2f2v2h

    If that’s not what you see, would you mind showing me a screenshot of what you’re seeing in the sidebar? Thanks!

    #1195012

    justjennifer
    Moderator

    Entirely correct.

    As I said, I was logged in to WordPress.com at the time I subscribed and my subscription went into my Reader.

    By itself that would not be a problem, but I cannot edit my Reader subscription to change the settings to receive updates by email.

    #1195022

    kathrynwp
    Staff

    Thanks for confirming. I verified your subscription in the system and you’re set to start receiving email updates from the WordCamp San Francisco blog, even if you may currently be seeing their first post in your Reader.

    While there isn’t a way with Jetpack sites to toggle between seeing posts in the Reader and getting email updates when you sign up to receive emails initially, you should start getting emails beginning with their next blog post.

    I also signed up for email notifications myself in the same way you did, and I’ll look out for their next update.

    Let’s stay in touch here to make sure we both receive email updates as expected.

    #1195024

    justjennifer
    Moderator

    @kathrynwp-So essentially you’re saying is that the subscription *is* an email subscription, but I cannot edit delivery settings.

    If updates follow my default delivery settings, then I won’t receive updates by email since my default Reader setting is “no email delivery”.

    I bring this up because I do have a couple of other “Blogs I Follow” that are self-hosted. There, too, I cannot edit the delivery settings. No updates are sent by email; I can only read them in my Reader.

    #1195026

    kathrynwp
    Staff

    So essentially you’re saying is that the subscription *is* an email subscription, but I cannot edit delivery settings.

    That’s right. Currently, you can’t edit delivery settings for Jetpack sites like you can for WordPress.com sites.

    If updates follow my default delivery settings, then I won’t receive updates by email since my default Reader setting is “no email delivery”.

    I’ve confirmed that there isn’t a way to override default “no email delivery” settings to receive emails from Jetpack sites. I will bring this to our developers’ attention.

    One workaround could be to subscribe for email updates on Jetpack sites using a different email address. Some email services such as Gmail allow you to create forwarders “on the fly” by adding a dot or plus sign after the first part of your address, which will deliver mail to you normally but be treated as a unique email in our database.

    So for example, if your email were (email redacted) – you could enter (email redacted) or (email redacted) in the subscriptions box and you should then receive updates by email. I realize this is an extra step and apologize for the inconvenience.

    #1195027

    justjennifer
    Moderator

    Hm, OK, then. Thanks for the further suggestions and clarifications.

    What about my first suggestion of simply being logged out of WordPress.com when I sign up? I’m assuming (hopefully) that would bypass the whole quagmire.

    #1195028

    justjennifer
    Moderator

    and PS thanks for delving into this oddity with me. It would be a huge improvement to be able to edit Reader settings for non-WPcom sites.

    #1195029

    kathrynwp
    Staff

    What about my first suggestion of simply being logged out of WordPress.com when I sign up? I’m assuming (hopefully) that would bypass the whole quagmire.

    As long as you sign up with the same email attached to your WordPress.com account, I don’t think it will matter whether you’re logged out or not, since subscriptions are tied to a unique email address, rather than a WP.com username. Does that make sense?

    #1195031

    justjennifer
    Moderator

    Entirely so and confirmed by testing.

    Still, hoping that one day it will be possible to edit jetpack subscription settings.

    #1195032

    kathrynwp
    Staff

    I will keep you posted. :-)

    #1195033

    kathrynwp
    Staff

    Jennifer, I had another idea if you’re willing to test something with me in the meantime.

    If you change your default email delivery preferences to “instant” – would you let me know if you start receiving emails for self-hosted sites you’ve signed up for? And whether that affects future sites (WP.com and Jetpack) that you follow, or if they still only show up in the Reader?

    If you’d rather not, I understand. :-)

    #1195034

    justjennifer
    Moderator

    Kathryn, with 42 subscriptions, most of which I do not have delivered (Reader only), have delivered as a weekly digest (about 9), and only a select few as “instant,” thanks, but no thanks. I prefer to keep my sanity. :)

    Honestly, for a company which itself hardly uses email… just sayin’ ;)

    #1195061

    justjennifer
    Moderator

    New post subscription email received, as well as appearing in my Reader. :)

    #1195062

    kathrynwp
    Staff

    Excellent – thanks for letting me know.

    Just to be clear – did the email come into your main WP.com address, or to a second address you created for this purpose?

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