A Records for Email Redirection

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    I’m trying to sort out an issue I’m having with email redirection currently being provided by my domain hosting company (crazydomains.com.au)

    Because I have my name servers pointing towards wordpress, the email redirection service I’ve also paid for from them is not working. They have sent me the following support:

    “Hello Joe,

    Thank you for your email.

    You need to ask wordpress the A records for us to point your domain to them and for your website to work. For your email forwarding to work, we need to set the Name servers to

    Since you have the DNS hosting, the name servers should be set to

    but then again, this will not make your website work, so you need to acquire the A records for your website to point to wordpress”

    I’m only an amateur when it comes to this, so if you could provide me with the information they need to fix this, that would be fantastic.

    Thank you,


    The blog I need help with is pwma.com.au.



    Hi Joe,

    I don’t think it is a wise idea to change the name servers. Talking from the network/systems administration point of view, A records may be changed automatically by WordPress to point to new clusters or new servers. So if you put in an A record you might have issues in the future.

    What I would suggest is ask the domain hosting company for the MX records you need to point to, and then you can use the guide here http://en.support.wordpress.com/domains/add-email/add-other-email/ to add the MX records from the hosting company.

    Hope this helps.



    It is also discussed in greater detail here: http://en.support.wordpress.com/domains/map-existing-domain/

    There is one other thing to consider at this part of the process: Do you have email on your domain – for example, “(email redacted)”? If so, when you change the name servers, that email will stop working. To continue using that email, you’ll need to enter new Custom DNS records on our end, once you’ve mapped your domain here.

    If your hosting company are able to provide the MX records, email will be pointed to them, and mail forwarding should work as usual.

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