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Account cancellation

  1. Hello;

    I have created an account with and paid quite a lot of money thinking that this was the editable version.
    I want to ask for ways to have this account cancelled as I really need the .org version.

    Could I have this cancelled and refunded so that I could have the correct account set up, please.

    My account email is [email redacted]

    Hope that this is possible and look forward to your confirmation.

    Thank you very much.

    Nilton Mattos

    The blog I need help with is

  2. Canceling a domain ( means you completely give up ownership of the domain and can take up to 35 days before it will become available to register somewhere. If you would like to completely cancel your ownership of the domain name, please reply to confirm.

    We are only able to offer a domain refund if we receive notification within 48 hours of the purchase. The rest of your bundle can be refunded.

    Looking forward to your reply.

  3. Hi;

    Thank you for this confirmation.

    No, I do not want to give up this domain name. Just wanted to cancel the .com account with WordPress as I have created an account with the .org option.
    Please do not cancel this as I will have this domain name ( transferred after the requested 60 days from purchase.
    Once again, thank you for getting back to me on this and for clarifying this situation.
    Really appreciate your help.
    Best regards,


  4. This guide explains how to transfer the domain name to another registrar.

    Do you want to keep the rest of the bundle for the time being? or do you want me to cancel and refund that now?

  5. Hi Kardotim;

    Thank you for your help.

    Does this mean that I still have the domain name, is that correct?

    I was a bit worried that I had lost it yet.

    Appreciate your support and advice.

    Once again, thank you.

  6. Yes the domain ( is still yours. Here you can see an overview of your upgrades.

    Please let me know which upgrade you want to keep or not.

  7. Hi;

    I want to cancel everything apart from the domain name, please.

    As mentioned I have created an account on and would only need the domain name now.

    Would you be able to let me know what would be the final cancellation process and final refund, please?

    Thank you for your help.

  8. Everything has been canceled and refunded except for your domain registration.

    Feel free to contact us if you have any other questions.

  9. Really appreciate your help and professionalism.

    All the best to you.

  10. Hi;

    One last thing.

    Would it be possible to have this confirmation via email where the correct refund amount can be provided, please?

    Once again, thank you.

  11. I've sent the details by e-mail. Cheers.

  12. Thank you.

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