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  1. kerrymurrayphotography

    I've tried to add a Zone Record for the domain but it asked me to contact support. Could you please add the Zone Record for me?

    The blog I need help with is

  2. fabianapsimoes

    Hi Kerry - I'll be happy to help!

    Can you tell me what you're trying to configure? Are you trying to map your domain to your site? Or is it something different?

    Just let me know and I'll help you get things done :)

  3. kerrymurrayphotography

    Hi Fabiana!

    Thanks for getting back to me so quickly. To be quite honest, I don´t really know WHAT I´m doing but I´m trying to figure it out as I go.

    I have site that I´m trying to map to the domain

    I was reading though the Support document about domain mapping and it said for area specific domains ( I would need a Zone Record... so that´s what I´m trying to do.

    But now, what I think might complicate things a bit, and maybe I should wait until this part is sorted before moving on, is that the domain is in the process of being moved from one hosting company to another (I think) and it hasn´t yet "propagated"

    Is any of this making sense? Sorry if it´s not, I am so out of my depth here. I hope you can help!

    Thanks so much.

  4. fabianapsimoes

    Hi Kerry - Don't worry, we’ll get through this all together :)

    So you want people visiting to see your site, right?

    In this case, it would definitely be better to wait until your domain is transferred to its new registrar. Once that's done, you can map to with these steps here:

    Since you're using a domain, your registrar may require us to add a Zone Record on the servers before you can start the mapping process.

    If this is the case for your registrar, you can fix this Zone Record thing quickly from here:

    Also, if all these terms sound like nonsense to you, here's an article that might come handy: - This has been a life saver for me in the past :)

    I hope this helps.

    If you have any questions, just let me know. I'll be happy to help!

  5. kerrymurrayphotography

    Thanks Fabiana... I had tried to get the Zone Record via the link you gave me, but that´s how I got here in the first place, it told me to contact support. So I´ll wait until the propagation is complete and try again.

    Thanks again!

  6. fabianapsimoes

    Yep, it's better to give this another try once your domain is transferred!

    Also, make sure to check with your new registrar if the Zone Record is actually required. Perhaps we can just skip this step :)

    I'll be here in case you need anything else!

  7. fabianapsimoes

    Hi Kerry - I wanted to let you know I just added a new DNS Zone Record for This change may take a couple of hours to be fully effective but you should be all set soon :)

    Here's a support guide to help you finish the mapping once your transfer is over:

    I hope this helps you later :)

  8. kerrymurrayphotography

    Thanks so much Fabiana, you´ve been so helpful!

  9. fabianapsimoes

    I'm happy to help, Kerry!

    If there's anything else I can help with, just let me know :)

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