I am having the same problem and did send an email to the email@example.com. They do not appear to have the same kind of customer service that I am used to with a host. I thought that it was because I recently upgraded my browser to internet explorer 10. I will let you know if I find out anything.
Since adding wordpress.com under the tool: compatibility view settings, I am no longer getting the blank screen when I press on the add media button. I was having to click numerous times before it would access blank screen, now pulls up what looks like a similar screen, even allowed me to upload a new image to the media library, but stops. I cannot view or edit any of the images so that I may actually insert into post. FYI, still waiting to hear from wordpress customer service for further information to resolve.
I finally managed to upload some photos through a different internet connection. It might have been a superslow connection / firewall problem (living in Zambia, that’s what you get). Anyway, thanks for your response!
The topic ‘Add media button not working’ is closed to new replies.