Admin Tools Not Working: "unexpectedly dropped connection"

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  • #951102

    For many days now (July 2012), I have not been able to use any of the admin tools for my blogs. I receive the error message: “… the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.” The “public” side of the blogs seems fine. This condition is devastating. What is happening and what can I do about it? Thanks!
    Blog url: http://sorensorensen.wordpress.com/

    The blog I need help with is sorensorensen.wordpress.com.

    #951323

    Anyone?

    #951324

    jjonesftw
    Member

    Out of curiosity, what is your connection like? My office blocks all WordPress.com URL’s, so I can see my blog since it’s a custom domain, but can’t log in. Also, check out the instructions to make sure your browser is humming along smoothly http://en.support.wordpress.com/browser-issues/

    #951325

    Thank you for responding. I am rural and connect via an inexpensive consumer satellite system. I’m not having problems with other web sites and not having problems with the public side of WP either. Just the admin tools.

    #951326

    jjonesftw
    Member

    Are you able to log in to WordPress.com and just can’t access your dashboard, or are you completely unable to log in? Someone has already flagged this thread to have a staff member look at it to help you further. Can you test this from another computer or device, just for testing, while we’re waiting on a mod to reply?

    #951327

    Yes, I can log in and once in a while I get lucky and can actually execute a task. It takes about 10-20 attempts to get one success. Most of the time I just get the “server dropped connection” error. I think it may have something to do with the secure (https) connection (because the public side works fine), but I am not sure about that.

    Ok, I tried on my wife’s Windows computer (mine is Mac) and am getting similar results. The message is a little different: “…the connection to server was reset…” That being said, it does *seem* to be a better success rate.

    #951328

    jjonesftw
    Member

    Yeah, I think your best bet is to wait for staff response. From what limited experience I have with satellite internet, I know they split up TCP packets to send them up to the sky and then reassemble them at the ground station. Maybe there’s some packet loss going on. Do you have any other problems with SSL encrypted sites?

    #951347

    macmanx
    Staff

    By any chance, are you using HughesNet as your ISP?

    Hughes has a feature called “Turbo Page” which retrieves a cached page when enabled, saves them bandwidth, and doesn’t work with mapped domains due to a misconfiguration on their end.

    I recommend calling the Hughes support center and asking to have the Turbo Page feature disabled on your account. That should solve the problem.

    If not, are you using Covenant Eyes? It produces a very similar error, which you can get around by just whitelisting WordPress.com.

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