Administrator is deceased. How do we change to another member?

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  • #1330267

    dcogswel
    Member

    Who is the administrator of cogswellfam.word.press.com? We believe it was a Bruce Cogswell who is now deceased. How do we change to a new administrator?

    The url of the blog is wrong; that is my personal WordPress blog. Your program won’t let me change it to cogswellfam.wordpress.com

    Please advise me via (email redacted)

    The blog I need help with is thefamilyforever.wordpress.com.

    #1330371

    1tess
    Moderator Emeritus

    Are you asking to take over http://cogswellfam.wordpress.com ? I don’t understand what connection that site has to the blog linked to your username or the link at the end of your initial post here.

    #1330423

    dcogswel
    Member

    I am the administrator of my own blog; that has nothing to do with my questions. I am a member of the Cogswell Family Association who has a blog with WordPress at http://www.cogswellfam.wordpress.com. We do not know who the administrator of that blog is? We think it is a Bruce Cogswell who died recently. My two questions are: (1) how does one find out from WordPress who the administrator of a blog is? and (2) how do you change to another administrator is the previous one is deceased?

    Can you help with these questions?

    #1330424

    1tess
    Moderator Emeritus

    I’m a volunteer, but have been helping in these forums for a long while. WordPress.com is very careful about privacy so it is unlikely that they will provide such information to you. My advice is to leave a comment on the Cogswell family site to see if someone else has taken over the administration of that site and is willing to communicate with you.

    http://en.support.wordpress.com/private-user-data/
    http://automattic.com/privacy/

    #1330429

    dcogswel
    Member

    Thanks for that idea. However, I am the Cogswell family member that has been designated to find out this information. No one else knows more about this site than I do.

    Another question. How does one contact the Word Press Support Staff directly? Either by phone or by email?

    #1330430

    raincoaster
    Member

    There is a staff email, support at wordpress dot com, but I’ve flagged this thread for staff attention already, and it will be faster for you to simply wait till they get to it perhaps Monday. I’m sure they have a procedure for this, as it is not a rare situation.

    #1330432

    dcogswel
    Member

    Thank you for this information. I will see if I get a response today.

    #1330433

    1tess
    Moderator Emeritus

    I’d be very curious to know if staff will be willing to help.

    #1330434

    raincoaster
    Member

    I’ve seen them do it before, but they required documentation of executorship.

    #1330436

    dcogswel
    Member

    Thanks so much. I will begin to get that via our officers.

    #1330453

    jackiedana
    Member

    Hi there,

    I’m very sorry about your loss.

    To gain access to the site, we will need a family member to contact us so that we can get proper documentation to turn over the site, which includes a death certificate and proof of power of attorney.

    For more information on the information we need, please contact us via the account recovery form,
    https://wordpress.com/wp-login.php?action=recovery

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