Ads

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  • #842160

    deleteme46
    Member

    I was wondering why the ad is still displaying on the bottom of my webpage after I purchased to remove ads. Does anyone know why it is still showing “Blog at WordPress.com | Theme:… | ……..” Thanks!

    The blog I need help with is mrdesignnet.com.

    #842260

    mikolee93
    Member

    Isn’t that the footer?

    #842262

    deleteme46
    Member

    I don’t believe so it says this:

    Blog at WordPress.com. | Theme: Modularity Lite by Graph Paper Press.

    I thought I paid for it to be removed?? Any suggestions of why it is still there? Thanks!

    #842263

    1tess
    Moderator Emeritus

    That is not an advert. That is there to give credit to the theme’s designer. It is against the TOS to remove that credit.

    May I remove the ‘Blog at WordPress.com’ credit in my site’s footer?
    Although the Custom Design Upgrade certainly grants you the capability to hide the credit from your site’s footer, you are not permitted to do so. Even our VIP bloggers are required to maintain the credit.

    from: http://en.support.wordpress.com/custom-design/

    #842264

    deleteme46
    Member

    Ok Thank you so what did I pay for? I previously did not see any other ads on my site.?

    #842265

    1tess
    Moderator Emeritus

    WordPress regularly places adverts on our sites. We don’t see them while we are logged in, but visitors who view your site without being logged in will see them.

    It’s how wp pays for this (free) service.

    Is this the upgrade you purchased:
    http://en.support.wordpress.com/no-ads/

    #842267

    deleteme46
    Member

    yes, how do I get a refund? Thanks!

    #842269

    1tess
    Moderator Emeritus

    I believe you go to your dashboard and then the shopping cart is the icon for the store. There should be a button there to request a refund:

    Just in case you’re not happy with your upgrade we offer a limited refund on newly purchased upgrades.

    New domain registrations will be refunded if requested within 2 days.
    Domain renewals are non-refundable.
    Most other upgrades can be fully refunded within 30 days of purchase.

    You can use the “Cancel and Refund” button if available or Contact support if you want to request a refund.

    #842270

    1tess
    Moderator Emeritus

    Note that staff is away until 12 March, but they are available for refunds…

    #842271

    deleteme46
    Member

    Thank you for all your help :)

    #842272

    1tess
    Moderator Emeritus

    You are welcome.

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