After an auto-renewal, I canceled my domain mapping. Is refund coming?

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  • #1064353

    mattri
    Member

    Not sure whether I need to put in an extra request for a refund. I was charged for a renewal of domain mapping for a blog I don’t use. After I canceled the upgrade in My Upgrades, I read something about a refund, but can’t find any info to confirm whether I will be refunded or not.
    Blog url: http://mtrcreative.wordpress.com/

    The blog I need help with is mtrcreative.wordpress.com.

    #1064520

    justjennifer
    Moderator

    Please see: http://en.support.wordpress.com/domains/cancel-domain/ Regardless, I’ve tagged this thread for staff support.

    #1064523

    kardotim
    Member

    I’m sorry, we can’t refund your domain mapping renewal as it’s been renewed longer than a month ago.

    Feel free to contact us if you have any other questions.

    #1064532

    mattri
    Member

    I actually canceled the domain mapping the day after I was informed of its renewal. Once canceled, the automated WordPress response said, “Your refund will be sent to you in 5 business days,” or something like that. So I am only now following up because I haven’t seen any refund come through.

    If there is no refund coming, why does the automated response promise one?

    Thanks for the replies.

    #1064533

    kardotim
    Member

    My apologies, it seems something went wrong with the refund. Your domain mapping upgrades have now been refunded.

    Sorry for the inconvenience.

    #1064534

    mattri
    Member

    Awesome. Thank you very much.

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