annual charge needs to be stopped

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    Posts
  • #1171730

    teriziegler
    Member

    I’m being charged $18 each year by Word Press. How do I stop this?

    #1171909

    1tess
    Moderator Emeritus

    This is mostly a community forum (staff does look in often as well…) and we volunteers cannot see which site/blog you are asking about unless you provide a link:
    http:// ???

    What is the upgrade you purchased?

    #1171911

    rootjosh
    Staff

    Sounds like a domain mapping/registration fee. That’s the only $18 reoccurring fee I can think of.

    Did you, at one point, register your own domain name through WordPress to use with a WordPress blog?

    #1172022

    teriziegler
    Member

    I can’t remember the site, b/c the owner took it down. But yes, I had a domain name hooked up with WordPress, so that must be it. So how do I get rid of the charge? It’s been a couple years. Do I need to find the “domain mapping” site or something?

    #1172023

    1tess
    Moderator Emeritus

    I’ll put a modlook here so staff can help you. We volunteers do not have access to such data…
    Subscribe to this thread so you’ll know when there is a response.

    #1172024

    kardotim
    Member

    I don’t see any upgrades or previous upgrades under your account. What’s the domain name/address you had with us?

    Thanks.

    #1172026

    teriziegler
    Member

    scented ink was my domain name (I think). It’s been 2 years & my mind is so full:) Thanks for trying to help me. It wouldn’t have been an upgrade I don’t think. What is the “base” of the upgrade? I don’t understand all this so well. I was trying to start a small photography site with someone. His site was called “Truforte outlet”.

    #1172027

    teriziegler
    Member

    P.S. I just got charged the $18 again. Last year too, but forgot to pursue this. I don’t have the domain name anymore & am not connected with Truforte outlet, just want to keep my free blog & not get charged.

    #1172028

    kardotim
    Member

    Do you have any other information listed on your bank statement? or did you receive any e-mail after you got charged?

    Do you also remember if the domain was a .com .net .org or .me address? I need the full domain address in order to find more information about this.

    Thank you!

    #1172029

    teriziegler
    Member

    I’ll check the bank statement.
    No other email I don’t think. (haven’t checked spam)

    Full domain address I think was:
    scentedink.org
    Let me know if that works.

    #1172031

    auxclass
    Member

    Does http://scentedinkdesign.files.wordpress.com/ – sound familiar?

    The domain name seems to be registered to a person in Florida

    This is the log-in page –

    https://scentedinkdesign.wordpress.com/wp-login.php

    #1172032

    kardotim
    Member

    @teriziegler I found the domain: scentedink.org which was purchased by you in 2011. Though it’s now registered under a different account name: ‘scentedInk’. Is that your account? if not, perhaps you can contact the owner and ask for more clarification.

    #1172033

    teriziegler
    Member

    Yes, that is me. I saw the profile pic I used back then, a heart with cross in the sand. So that was me. Now what do I do? I want to have a blog, but not pay the $18 fee.

    #1172034

    auxclass
    Member

    Then log into the link I gave you and stop the auto renew – there is a lost password option at the link – and if you have trouble with the email or user name there is a need more help option somewhere (sorry can’t remember exactly) – the reset password will be sent to the email of record for your old account

    #1172035

    kardotim
    Member

    As auxclass says you can renew the domain at: https://scentedinkdesign.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades . Make sure you are logged in as ‘scentedink’ though.

    #1172038

    teriziegler
    Member

    Okay, I finally logged in & cannot find “auto renew” to stop it.
    Where do I find that on my blog site?

    #1172039

    kardotim
    Member

    I can stop the auto-renew for your upgrade. Please log in as ‘scentedInk’ and reply to this thread to verify the ownership of the account.

    #1172040

    teriziegler
    Member

    Kardotim, Please go ahead & stop the auto-renew for upgrade. I do want to blog, but not pay this fee. Thanks so much for taking care of this for me. Can you let me know when you have stopped it.
    Teri

    #1172041

    auxclass
    Member

    @teriziegler you need to be logged in as ‘scentedInk’ for @kardotim to stop the auto renew – the instructions need to come from the logged in account that owns the upgrade – that is to protect everyone

    #1172042

    kardotim
    Member

    @teriziegler please login as ‘scentedinks’ (not scentedink) to verify the domain upgrade ownership.

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