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attaching email address to my site

  1. Crazy Domains is hosting my email for my business and I want to attach this to my website. I have followed the instructions for adding the MX record and the maila record:
    going to Store, then My Domains, then Edit DNS adding the MX record which I got from Crazy Domains and then added the IP address where it states 'handled by'. I ADD this and then save and get the following error message
    An error occured while trying to process your request. Please try again or Contact Support if you continue to have trouble.

    What am I doing wrong?

    I currently have the email through Crazy Domain forwarded to by gmail account on the website so if any one emails me via the website I get the email however if some types in my email address ([email redacted]) the email disappears into the ether.


    The blog I need help with is

  2. I've tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

  3. Thanks Kokkieh

  4. Hi cookv,

    I'm sorry for the trouble adding your email records. Our team fixed the problem that was causing that error, so you should be able to save those new records now.

    If you have any further trouble with it, please let me know exactly what records you are trying to enter and I can help you add them here. :)

  5. Hi rachelmcr,

    Thanks for your help.

    I have added the MX record and the IP address now and did not receive an error. I did this about 8 hours ago. I have contacted Crazy Domain to see if the MX record and e record has been propergated however they can not see them. They have asked me to ask wordpress:

    can you confirm if the MX records are properly set, if set up correctly how long would it take for the settings to propergate and take effect?


  6. Hi there,

    The email records didn't take effect because Email Forwarding was still set up on your domain. (You can either use email forwarding or another email service, but the two won't work together.)

    I disabled that email forwarding for you so now the Crazy Domains email can take effect. Email usually starts working within a few hours, so if it doesn't start working soon please let me know and I can investigate that.

  7. Hi rachelmcr,

    I have contacted Crazy Domains and they have said that the email is NOT pointing to Crazy Domains. The MX record is and IP address is
    Can you please ensure this is set up correctly as I am getting very frustrated.

    Thank you so much

  8. Thanks for giving me the MX record information for your email. The records just needed a little adjustment on this end to be set up properly, and I just made that change for you. Your email should start working within a few hours. :)

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