auto renew

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  • #1958072

    amberleywolf
    Member

    I received an email that my wolfcollegeconsulting.com website is up to expire on August 15. I cannot find where to auto renew it. There is not link on my upgrades page. How do I renew it????

    The blog I need help with is amberleywolf.wordpress.com.

    #1958155

    timethief
    Member

    You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade to access the blog’s dashboard and renew it. > Dashboard > Store > My Upgrades

    #1958220

    amberleywolf
    Member

    What do I do if the admin was someone I hired to create my website? They do not work for me – it was a freeelance job. Can I become the main person now?

    #1958221

    timethief
    Member

    Hi there,
    The sole owner of any blog is the person with the username account, who registered the blog, who is the original Admin of the blog, and who purchased any upgrades for the blog through their username account and associated email address. That blog owner can transfer the blog to your username account.

    You need to contact the blog’s owner and have her act on this. You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them or transfer the blogs and the upgrades to another username account.

    To transfer a blog from one username account A to another username account B you must first log in under the username account A that owns the blog you want to transfer to the other username account.

    Then you add the other username account B as an Admin of the blog.
    adding users http://en.support.wordpress.com/adding-users/
    user roles http://en.support.wordpress.com/user-roles/

    Then you A can use this process to transfer the blog to that username account B instead http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    #1958222

    timethief
    Member

    Also note that the blog owner can update credit card information at > Dashboard > Store > My Upgrades.
    http://en.support.wordpress.com/change-credit-card-details/

    #1958405

    lifeasamovie
    Member

    The person that created the blog for me has tried to change this, but it didn’t work. She has previously changed me to Administrator, but it won’t allow her to change herself to author. As Administrator I still do not have access to pay for the domain. We are both Administrators. Also when I login as her, it won’t allow me to pay under “my upgrades.” It is not allowing either of us to pay.

    #1958406

    amberleywolf
    Member

    Sorry, I was not logged in as me when I sent this response. Please respond to (email redacted)

    The person that created the blog for me has tried to change this, but it didn’t work. She has previously changed me to Administrator, but it won’t allow her to change herself to author. As Administrator I still do not have access to pay for the domain. We are both Administrators. Also when I login as her, it won’t allow me to pay under “my upgrades.” It is not allowing either of us to pay.

    #1958407

    auxclass
    Member

    they need to transfer the blog to you – see above for instructions

    they also need to transfer the upgrades to you: http://en.support.wordpress.com/my-upgrades/#transferring-upgrades

    #1958408

    amberleywolf
    Member

    Is there a phone number I can call to speak with someone? We have tried following the directions that you sent, but we are receiving this statement “Domain and site redirect management is currently disabled. Please try again later.”

    I need this resolved and would like to talk to someone on the phone. Please provide a number to call

    #1958409

    auxclass
    Member

    Flagged for staff attention

    There is no phone support

    #1958411

    lifeasamovie
    Member

    I tried to renew the domain under the person that created the blog, and it stated “There was a problem renewing this domain.”

    What is going on????? How can I just pay for my domain and transfer it if it isn’t allowing me to?

    #1958412

    jackiedana
    Member

    Our domain system is down right now, so you will not be able to renew the domain at the moment. For more information, please see https://en.forums.wordpress.com/topic/domain-system-temporarily-unavailable

    We appreciate your patience.

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