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Auto Renew, Refund?

  1. chelsphotography

    My inactive blog was auto renewed. $300! From what I have Goggled for answers If I purchase something with WordPress I have 30 days to return it. Yet, if I did not know the system "auto renewed" I'm out of luck because there are no option's for a refund? What service is this? That's a lot of money to take from someone. I can't find a phone number to contact anyone for help? Can any of you help?


    The blog I need help with is

  2. Hello Chels,
    I'll tag this for staff attention. Please subscribe to this thread so you'll know when they assist you.

    Staff is backlogged and works through threads in chronological order.
    The best thing to do is be patient, and know that they'll take care of you as soon as they are able.

    Best wishes

  3. chelsphotography

    Thanks for the hope. I've used them for years. On and off pro vs free. I was put into shock when I saw that.

    Thanks for replying.


  4. You're very welcome. I am confident they will sort this out for you.

    Have a nice day! =)

  5. I've just canceled and refunded that upgrade for you. Please let us know if you need any further assistance!

  6. I am having the same problem.
    Can you please cancel and refund for me as well as I cannot work out how to do it

  7. @britty1989 I don't see that domain registered at nor do I see any upgrade attached on your current account.

  8. Also // - is not hosted on WordPress.COM

  9. Sorry, I may not be asking the right questions or talking to the correct department, but paypal sent me notification of a pending automatic payment to:
    Business Name:
    Billing Agreement ID: B-4VB45040WT786060K
    for Premium for
    Item Number 1003 $99.00 USD
    Amount $99.00 USD

    I tried to cancel but the payment went through anyway and when I phoned them they said I would need to sort it out with WordPress.
    I no long use or want this blog (domain is with GoDaddy I think) and would like to have the WordPress Account closed and my $99.00 USD refunded back to my Paypal account. I don't know how to do this or who to notify and would really appreciate any assistance - it would be awesome if someone to contact me to assist.

  10. @britty1989 The upgrade is attached to the 'britty16' account. Please log into that account and reply back to us in this thread so we can cancel and refund the upgrade.

  11. WordPress has taken my money wothout autorizzation. I want my money back. You should refund me and not to give me the receipt! I do not have any website activated. Please refund me back my money. This is the receipt: Receipt #5738832.

  12. I don't have any website activated, you should refund me back.
    Amount $99.00 USD.
    I kindly ask you to cancel this transaction on Paypal because it was not never authorized.

    Transaction 9EW410145U2207039

    Please refund me back my money.

  13. @prontosalute we'll respond back by e-mail. Please don't open new support threads or e-mails.

  14. @kardotim I cannot log into that account and get back to this forum to post to you. The britty16 account only let's me log in to and for me to post on this forum I have to be longed in as britty1989.

  15. @britty1989, please try going to and reset the password for the britty16 account. Once you have done so, you should be able to log in under that account. From there, please reply in this thread to confirm you wish us to remove the upgrade, and we'll be happy to do so.

  16. @jackiedana I have tried multiple times to get a new password and don't get the email for it. I can only log into my webpage dashboard with britty16 but not anywhere else on or So, i cannot get back to this thread as britty16 and am becoming extremely frustrated by how ridiculous this whole process is and that i have two different log ins to begin with.

  17. @britty16, I have sent you an email. If you have any questions, please respond to me there. Thanks!

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