Auto renewal of my store purchases didn't go as expected
Last year I purchased two items from the store:
- Domain name mapping (on March 4, 2012)
- No Ads (on August 5, 2012)
Since my domain name mapping was about to come due for renewal, I decided it would be convenient to set up auto-renewal for the domain name. Here’s what I thought would happen: on March 4th WordPress would use the credit card info that I just entered to renew my domain name mapping for another year, and I would be paid up through March 4, 2014. But here’s what really happened: I was told that my domain name mapping would be renewed automatically in 11 months on February 4, 2014.
Why 11 months? Didn’t I just pay for a year? Why did it cut a month off?
And my next question is about my purchase of the “No Ads” feature. Apparently by turning on auto-renewal for the domain-name mapping, I also turned on auto-renewal for “No Ads” as well. When I first bought “No Ads” I had used a different credit card. Now I have no idea if auto-renewal for the “No Ads” feature is going to use the same credit card that I used to originally purchase “No Ads”, or whether it is going to use the other credit card that I just used for the domain mapping feature. Please clarify.
Deb Platt of trekohio.com
The blog I need help with is trekohio.com.
You get all 12 months – auto renewals happen about 30 days before the upgrade expires so if something goes wrong there is time to correct things and not have a break in service or a penalty
You should be able to update the credit card info for the no ads upgrade at
Dashboard >> Store >> My Upgrades
Thanks for you prompt response. I now understand why the auto-renewal for my domain name will happen in 11 months. But I’m still a bit confused about the following:
- Can I set up auto renewal for one feature without enabling for all features? I had been surprised that auto-renewal had also been enabled for “No Ads”.
- I don’t necessarily need to update my credit card info for the “No Ads” feature. I’m asking whether my two purchases are linked. If I update my credit card info for one, does that update the credit card info for everything that I’ve purchased, or does WordPress maintain distinct account information for each item that I have purchased?
I have some upgrades on auto renew and others on manual renew – you should be able to separate them – I think the credit card info is separate for each upgrade – I think I had to update all my different upgrades credit card info when I changed cards last year
Okay. Thank you!
You be welcome
The topic ‘Auto renewal of my store purchases didn't go as expected’ is closed to new replies.