Automatic renewal.

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  • #1061104

    andyherndon
    Member

    Why are you charging me for an upgrade I don’t want?

    I noticed you have charged my bank account for the automatic renewal a day before you said you would and the site isn’t giving me the option to to opt out like your emails said it would!
    Blog url: http://andyherndon.wordpress.com/

    The blog I need help with is andyherndon.wordpress.com.

    #1061169

    timethief
    Member

    You can disable auto-renew here > Dashboard > Store > My Upgrades > Disable auto-renew

    You must be logged in under the username account that purchased the upgrade to request cancelation or a refund. WordPress.com provides a 30-day refund on all of our upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. You can usually request a refund yourself directly from the Store section of your Dashboard
    http://en.support.wordpress.com/upgrades/#refunds
    If applicable see also http://en.support.wordpress.com/bundles/#canceling-a-bundle

    #1061228

    macmanx
    Staff

    It looks like you enabled auto-renew when you purchased the upgrade, and auto-renewals are processed at midnight UTC.

    I have canceled and refunded your No Ads upgrade as requested.

    Please let us know if you need any further assistance!

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