Automatic renewal of upgrades – how to update credit card info?

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  • #633733

    How do I update the expiration year of my credit card to make sure that my upgrades will automatically renew properly? (I have a domain, no ads and custom design) I have searched forums and support and I can’t find the info.

    Thank you,

    X

    The blog I need help with is x-evolutionist.com.

    #633833

    I’m not sure on that, but I’ll tag this thread for staff attention and hopefully they will answer soon.

    #633835

    Thank you very much!

    X

    #633836

    You are welcome.

    #633840

    timethief
    Member

    @xevolutionist
    Will you please return to this thread and post the answer into it that you receive from Staff so we are all aware of it?

    #633849

    Gladly!

    X

    #633855

    timethief
    Member

    Thanks :)

    #633981

    macmanx
    Staff

    If you have no yet done so, please contact us via http://en.support.wordpress.com/contact/ and file a private request (if the option presents itself).

    #634044

    @macmanx: Thank you for your reply!

    I feel that my question applies to many users. So, rather that filing a private request, I’d like to give more details:

    What prompted my question is that my domain name (registered elsewhere) came up for renewal last week. My domain name could not automatically renew because my credit card had expired. I just logged in and updated the expiration year.

    My WordPress.com upgrades (domain, no ads and css) do not expire until November, but rather than wait until the last minute I wanted to ensure that my automatic renewals went seamlessly.

    On the “Upgrades –> Domains” page there is a button that says: “Update Credit Card”. When I tried to put in just the new expiration date all the blanks turn red and it apparently wants me to fill in everything from scratch.

    Everybody with a credit card has an expiration year (I am assuming) and a new card is sent out. Since WordPress.com upgrades are set up to automatically renew, it seems that WordPress would want it quick and easy to revise just the expiration year if everything else is the same. (After all, that button says “Update Credit Card”, not fill in all credit card info from scratch”.)

    I request that the Credit Card Update page be revised for the convenience of all of us.

    Thank you,

    X

    #634045

    auxclass
    Member

    I would like to be able to pay ahead for multiple years and not need to have any credit card info stored on WordPress.COM.

    #634050

    macmanx
    Staff

    xevolutionist, there is an issue specific to your account that will require some account details to clear up, hence the private ticket.

    auxclass, you can actually manually renew multiple times if you really want to, but keep in mind that the 30-day refund period (or 48-hour for domains) still applies, even if you’ve renewed through 2015.

    #634051

    @macmanx,

    Thank you for the additional information! I will file a private ticket right now.

    X

    #634052

    auxclass
    Member

    @macmanx

    Thanks I was not aware that ability existed – yes not an issue on the refund time frame – I have also done the math on the cost of my old host against the cost of domain mapping and the small cost – can’t buy a small pizza for the price of domain mapping. My domain registration (not at WordPress.COM is paid ahead for a couple of years.

    On the refund period – I am amazed at the number of people that want a refund after they have the name & mapping for maybe two hours – don’t they think a bit about the upgrade?

    #634053

    macmanx
    Staff

    You’d be surprised. ;)

    #634056

    @macmanx,

    I’ve filed the ticket using the link you gave me. I hope to hear back soon as I am dying to know what the “issue specific to your account” is.

    Thanks again for the info!

    X

    #634074

    @timethief,

    I am still going to post the answer to my question if I ever find out. I have not forgotten.

    X

    #634084

    @macmanx,

    I never heard from Support about the private ticket you asked me to post.

    X

    #634085

    macmanx
    Staff

    Sorry about that, I tracked your’s down and sent a reply.

    #634086

    @macmanx,

    Just for the record, this is the answer I emailed in answer to my private ticket response:

    My blog was transferred here from Windows Live Spaces. My space was http://x-evolutionist.spaces.live.com. It now redirects to one of my WordPress blogs: http://xevolutionistspace.wordpress.com/.

    In addition to that, I moved my previous self-hosted website to a new blog I made for that purpose: http://xevolutionistdotcom.wordpress.com/ and it is attached to my domain name: X-Evolutionist.com.

    Before Windows Live Spaces closed down, I attended an online seminar about it (I was a Microsoft Most Valuable Professional) and we got coupon codes for the upgrades. I put in my credit card info for the upgrades, but when I put in the coupon codes, and the charge was waved.

    X

    #634087

    macmanx
    Staff

    I replied in more details, but for the sake of keeping things under this topic, it was the coupons causing the problem. They were used before auto-renewal was in place, so your card info was not saved. Coupons are handled like account credit and therefore cannot be used for auto-renew either.

    I have disabled auto-renew on the upgrades that it was incorrectly applied to. You’ll need to manually renew this time, but you can choose to auto-renew in the future.

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