Be certain to contact Support

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  • #211043

    mikecane
    Member

    http://wordpress.com/contact-support/

    I’m seeing several problems over and over. I had some of them and they were solved last night within hours of the change. For some odd reason, the fixes haven’t propagated across WordPress. So, be sure to contact Support at the above URL. I don’t think they’re making an effort to be in these Forums, but I *do* know that Support is available all this weekend due to the change. If they keep hearing from people and getting the same problems over and over, it will finally penetrate someone’s head to start fixing things.

    #212000

    heleneodette
    Member

    love your avitar!

    #212001

    I haven’t had problems. What are you referencing? Are they problems or just disapproval with the changes? Just curious. And I don’t think staff is open this weekend.

    #212002

    raincoaster
    Member

    Good advice, but poorly timed; Friday is not a good day for this. Bump it on Monday.

    #212003

    I guess I’ve been lucky! Really haven’t had problems with the changes. And I’m surprised the forum volunteers don’t ‘disappear’ on the weekends, when support is down! :lol:

    #212004

    raincoaster
    Member

    We don’t, but we DO make fun of Support while they’re lounging around in Puerto Vallarta or whatever.

    #212005

    mark
    Staff

    “several problems over and over”
    Details. Lots of details.
    I need them.
    “several problems’ tells me absolutely totally nothing.

    “I *do* know that Support is available all this weekend”
    You do? I don’t and if anyone should it’s me. It is working to normal hours.

    And trying to create a mass of emails does no-one any good at all. So please do not.

    #212006

    heleneodette
    Member

    WordPress Support – Pls Add Milliday Time To Your Support Hours

    Pls will you include Milliday time with your Standard Time on your support page!

    The time zone I live in is obviously different to yours as you’re always bleeping closed!

    If you also included @ Milliday time I would know when to access you – No matter what the time was here or there with you!
    Just make sure you put the right milli time pls!

    Cheers and thanks
    @540 milli time
    14:00 south africa

    http://wordpress.com/contact-support/

    “Normal support hours are Monday – Friday 8AM – 4PM Pacific Time”

    Possibly like this you could put it like this?

    Normal support hours are Monday – Friday 8AM – 4PM Pacific Time [@? To ? Milliday Time Planetary time]

    http://www.timeanddate.com/time/internettime.html

    even better to have a live milliclock on your site/platform would be seriously kooowal!

    #212007

    mark
    Staff

    We will be sticking with the time scale we use but I will ensure the page is changed to reflect the times in different timezones.

    #212008

    heleneodette
    Member

    pls include which continents are in which time zone!
    it’s no good telling me its east central time that means bugger all to me being in Africa!
    that’s why just working out the milli time for your hrs would work so well! uncomplicated and would only take up not more than 16 characters!
    cheers
    @603 [millitime]

    millitime = 1000 units = 24 hrs = 1 time zone

    #212009

    Hey, Mark. Enjoy the sunshine.

    This thread was started April 5th. Poster was talking about a different weekend, but someone bumped it.

    #212010

    mark
    Staff

    roadsofstone – good catch, I should have got that.

    mikecane – my apologies

    heleneodette – I will do for Australia around. But Africa should be about my time (I’m in the UK) so just add 7 hrs. I will make the change though.

    #212011

    heleneodette
    Member

    thanx mark
    gosh you have that much power!
    you decide what goes on the support page?!
    why the resistance to milli time?
    i sense you seem to be poo whoooing it
    or am i the only one who is using it?
    eventually we will use one time for the planet

    i’ve always been before my time – a trend setter!
    cheers

    go home!
    not to your computer!

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