can’t find my account
My daughter and I signed up for her beautybythebay.wordpress.com account in July. For some reason now (she never did go in and configure it after that) we are finding there is no login information for her account. We called it San Francisco Chic.
I’m hoping you can help us: her email is (email redacted) and she has looked through all of her emails to find the activation. Nothing.
The blog I need help with is ostranderblog.wordpress.com.
This is the Admin login link http://beautybythebay.wordpress.com/wp-admin/
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.
Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
and if required click the “Need More Help” link and complete the form for account recovery.
Thank you we have gone through each of those, unfortunately I did not create it logged in as me. It does not show up in my blog dashbord. And she only has the one email. I’m afraid it may have gotten fat fingered somehow? But the site is registered now and we have no way of getting in without knowing what email its going to or an API which – she did not get if there was a mistake on the email address.
If you have lost or you lack your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
and click the “Need More Help” link to complete the form for account recovery.
Need More Help? https://wordpress.com/wp-login.php?action=recovery
ugh, just going in circles.
I understand security but if her email doesn’t match up without having someone that can look at the site to see WHO it is registered to or if the email is a digit off we have lost the site.
We could not find an account that matches your login. Please check your spelling. Note that we can only provide support for WordPress.com accounts – do not use this page for your own WordPress.org blog.
Unless or until your daughter completes and submits an account recovery form she will not be able to contact account recovery Staff.
I guess I can do it as me and in the body of the request specify what the site and issue is. Thanks!
I’ll tag this thread for a Staff follow-up just in case that does not work. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
I appreciate it. Have a great evening.
It’s 2:34 PM where I live in Canada. :)
It appears that the site beautybythebay.wordpress.com is owned by another WordPress.com user who registered their account in 2011.
I do not see a user account under the email address you posted. My guess is that she did not complete the signup process, or she used a different email address.
She is welcome to set up a new account at any time, though the username beautybythebay is not (and would not have been) available.
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