black dashboard

  • Author
    Posts
  • #858048

    fra3fra
    Member

    Hi,
    my dashboard becomes black when I clik to Dashboard. I have same problems with Stats.
    Why??

    Salve,
    quando clicco su Statistiche o Dashboard la schermata si apre poi diventa tutto nero. Perchè?

    The blog I need help with is fra3fra.wordpress.com.

    #858244

    timethief
    Member

    Would you like to post to this forum in your own language?
    Italiano (Italian) : http://it.forums.wordpress.com

    #858249

    momfog
    Member

    I’m also having the same problem. The dashboard comes up for a second and then goes to black screen.

    #858250

    timethief
    Member

    These are the troubleshooting steps we take whenever any issues like this arise:
    clearing your browser cache and cookies > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
    using the browser with all extensions or add-ons disabled
    updating the browser to the latest stable vesrion (not a buggy BETA browser version) http://browsehappy.com/
    confirming third party cookies is enabled http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
    confirming JavaScript is enabled http://www.google.com/adsense/support/bin/answer.py?answer=12654
    trying another browser like Firefox 11 or Safari
    confirming your Flash is updated http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/
    resetting your router and modem

    #858253

    momfog
    Member

    Did everything you suggested and still having the issue. Very frustrating.

    Thanks, TiTi.

    #858254

    timethief
    Member

    I have flagged this thread for Staff attention.

    #858319

    macmanx
    Staff

    I’m not noticing any issues now. Are you still having trouble?

    #858346

    momfog
    Member

    Still doing it. If I hit refresh, it comes back but only for a few seconds. It’s probably something on my end. If only I knew what…

    #858348

    macmanx
    Staff

    Would you mind checking from a different browser?

    http://browsehappy.com/

    #858359

    momfog
    Member

    That worked. I was using Chrome before (which has never given me trouble until today) and I switched to Firefox. Guess I’ll either have to get used to Firefox or use two browsers.

    Thanks for the help.

    #858377

    macmanx
    Staff

    Ah, good. At least we know it’s specific to Chrome on your computer. I’m not noticing the issue in Chrome myself.

    Would you please try disabling all Chrome extensions? Also, which version of Chrome are you running?

    #858383

    momfog
    Member

    Latest version of Chrome. I disabled all Chrome extensions and my dashboard is doing the same thing.

    #858387

    macmanx
    Staff

    Hm, blast. Have you tried re-installing Chrome? Sometimes the auto-updater can do some wacky things to the files.

    (To be honest, I prefer Firefox over Chrome, but that’s just me.)

    #858392

    momfog
    Member

    Re-installing Chrome was the first thing I did when I noticed the problem. I’ve used Firefox in the past. Guess it’s time to go back.

    Thanks again.

    #858446

    zambullida
    Member

    monfog, I am having the same problems and I have already followed all the steps. You are not the only one.

    #858450

    zambullida
    Member

    It is not only with WP dashboard, the black screen is also in Flickr. I cannot even enter into my own account.

    #858451

    timethief
    Member

    @zambullida
    Hello there,
    As you have read this thread then you know what action to take.
    https://en.forums.wordpress.com/topic/black-dashboard?replies=16#post-853736

    #858452

    zambullida
    Member

    Timethief, I have already read your thread and tried everything and I still have the same problems, the same black screen. Thank you, anyway.

    #858453

    timethief
    Member

    @zambullida
    I have flagged this thread for Staff attention. Will you please post your answers to these questions:
    1. How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. It sounds like there could be a problem with your ISP. Can you access any of these directly?
    http://s0.wp.com/
    http://s1.wp.com/
    http://s2.wp.com/

    2. Are you using http:// log-in or https:// see http://en.support.wordpress.com/https/

    3. Exactly which browser and version of it are you using? If you don’t know click here to find out > http://whatsmyuseragent.com/

    4. Is your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/

    #858454

    zambullida
    Member

    I can access directly using the three links.

    I am using Https and the last version of Chrome. My flash does not need update, I have already checking it out.

    Thank you for your interest.

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