blog and account suspended

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  • #161960

    timethief
    Member

    I know that wordpress.com bloggers are required to respect the law and honor the legal agreements that they enter into. You did not do that. Your blog is history and you keep saying you are leaving but what you are really doing is returning to this thread and ranting. Again I say goddbye.

    #161964

    fracas
    Member

    The people at support and the volunteers in the forum have a solid record of being helpful and kind to those who are seeking genuine help.

    WordPress doesn’t delete blogs willy nilly for no good reason. If yours was deleted it must have violated something in a big enough way to warrant deletion. Many of us reference other posts or news articles all the time and can verify that WordPress does not delete blogs for that. Your “referencing” must have been on a scale that is considered copying. Perhaps you should spend some time researching what that means. As someone else pointed out, copying posts is a quick way to become hated and complained about. Perhaps someone you “referenced” made a formal complaint about you?

    WP makes their terms of service readily available, and yet people still try get away with what they shouldn’t.

    I’ve read the thread over again, and don’t see where anyone has disrespected you. If you mean you’ve been disrespected by having your blog deleted, then you should take responsibility for obviously not reading terms of service before you wrote the pages you’ve lost. With the many blogs on WP, the onus is on us to know where we stand before we start. If you bought a cabinet and proceeded to build in without reading the instructions only to realize you’ve made a mistake in the building process that has ruined your cabinet, would you blame the company… or yourself for not reading the instructions they provided?

    Thumbs up to the folks at WP and all the forum volunteers.

    #161966

    ceo
    Member

    Okies, people need to calm down a bit, no need to start a flame war.

    I think support is required to respect the people!!
    Every blogger is a person not a number in a database.
    This is way I leave the WordPress platform.</quote>

    roscre no one here is disrespecting you. You broke the TOS and as is referenced here:

    http://faq.wordpress.com/2006/06/01/my-blog-has-been-suspended/

    WP.com doesn’t contact you first about their actions when suspending; the terms and conditions of being a user here are clearly outlined before you create your accoutn. And are thus expected to be known and understood by you.

    I’m sorry that you feel so unfairly treated, but that’s a matter to take up with the person (or persons) whom you dealt with in Support. Not ranted about here on the forums.

    #161967

    fracas
    Member

    Just to clarify that my post was not intended to be a “flame”, rather to encourage roscre to see the situation from the other point of view and take some personal responsibility and to point out that many people have successfully used WP for a long time. I would say the same kind of thing to my kids. LOL, they would tend to think me a big meanie though.

    I agree with ceo, roscre should correspond about this with support and not here.

    #161968

    wank
    Member

    The terms and conditions of being a user here are clearly outlined before you create your account

    Just being awkward: have the FAQ and ToS been fully translated into all the languages in use here? And is there any way Automattic can verify the accuracy of the translations? Because what is clear to me as a native speaker isn’t necessarily going to be as clear to someone reading a text in their second or third language, or reading a slightly ropey translation.

    #161969

    timethief
    Member

    roscre has corresponded with staff and received a response he or she does not accept. That response stands. No flaming has taken place here.

    #
    mark Key Master November 15th, 2007 at 5:25 pm
    http://farodeinaviganti.wordpress.com/
    I replied at the time of my comment above.
    Whitelist our domain for email.
    It was suspended for copying posts from other blogs.

    #161971

    raincoaster
    Member

    In the past, when an honest mistake has been made people have agreed to delete the offending material and blogs have been returned to online status. If people refuse to bring the blogs into alignment with the law and the ToS, they won’t be returned.

    #161972

    fracas
    Member

    @wank

    You raise a point (about translation) that is a good one, and someone more qualified than I will likely answer to that. I’d just like to point out that roscre has been communicating with everyone here in a manner that would suggest communication or ability to understand the terms of service is not an issue. I’m afraid I agree with timethief. It appears this is about non-acceptance of the answer received. I also, do not see any flaming. I see some tough answers (as in not the answers that are apparently wanted) but don’t think that’s a negative. It happens to my kids all the time when they ask for stuff I don’t think they need… like to be on msn when they’re only 11, or for me to sign up a cellphone for them. ;-)

    #161976

    options
    Member

    as I’ve had a chance to see a lots of similar dramatic threads here caused by the blog suspension, I believe the easiest solution preventing from any further dramas like this would be:

    to provide for a suspended account an access to dashboard with only two items available: 'Feedback' and 'Export',

    so that suspended folks don’t feel so bad themselves like they were treated unfairly.

    spammers and bad guys (like me ;-) usually have got their backend covered, but clueless folks don’t.

    at least that’s how it is (was) on the Typepad.com

    #161977

    timethief
    Member

    Great idea! :-)

    #161981

    raincoaster
    Member

    That sounds like a very useful option, but Export could be a problem if it’s not a ToS violation, but illegal content. Maybe they could disable it in those (rare) cases.

    #161996

    timethief
    Member

    Below is a potentially useful link.
    Do you know your online rights? Have you received a letter asking you to remove information from a Web site or to stop engaging in an activity? Are you concerned about liability for information that someone else posted to your online forum? If so, this site is for you. http://www.chillingeffects.org/

    #162044

    wank
    Member

    +1 for disabling forum posts from suspended users. We can’t do anything other than tell them to re-read the FAQ and contact support, so why not just give them the links to FAQ and support and cut out the middleman?

    #162235

    roscre
    Member

    “The people at support and the volunteers in the forum have a solid record of being helpful and kind to those who are seeking genuine help.”

    They are very helpful and kind, expecially when they completely delete a blog that was created just one week before, without providing any explaination because they are too lazy to send an email or discuss with user to find a better solution.

    And they are very kind when they don’t give the possibility for the user to save his stuff.

    I repeat that I did not receive any email from the support and my email account has no spam filter or blacklist, so they did not write me and they refuse to discuss with me to find an alternative solution.

    #162236

    You can email support in the morning support@wordpress.com and send them the url of your blog. But they don’t send emails warning first. A lot of people who have had their blogs suspended have gotten them back and with all their files and posts still there.

    #162237

    roscre
    Member

    I have already contacted the support at support@wordpress.com 3 days ago, but I had no answer!
    My blog is still suspended and I cannot save my posts and files.
    Does anybody have any solution?

    #162239

    Either keep on bumping this thread or start a new one until one of the administrators see it this morning.

    #162240

    fracas
    Member

    @ roscre
    “They are very helpful and kind, expecially when they completely delete a blog that was created just one week before, without providing any explaination because they are too lazy to send an email or discuss with user to find a better solution.”

    Here’s the thing. It is the responsibility of each user to read the terms of service before you start. I did. From the main page right now, it reads: 1,839,469 blogs with 75,614 new posts today. Do you honestly think the staff has time to pussyfoot around with the vast numbers of people who do not read instructions that have been provided, and engage in correspondence initiated by them… to try get you to follow the rules they laid out from the start?

    I am not a forum volunteer, just another WordPress blogger, and I think it’s unreasonable for you to expect that from them. The onus is on you to read the provided instructions before you start. Do you also just take prescription or OTC meds without reading how to use them? Probably not. Say even five hundred of those almost two million blogs are in violation of the TOS. You expect a staff of less than 50 people (which includes all departments so the number actually dealing with TOS violations is much smaller) to initiate email conversations with that many people… wait to see if they choose to respond, and carry on a back and forth dialogue when truth be told, there wouldn’t be a need for the conversations if the person had just read and followed the TOS to begin with.

    So YES. I think the folks at WordPress are helpful and kind. In my opinion, you are asking entirely too much of a service that is free and provides millions of people with a wonderful product and service. Try taking some personal responsibility for the fact you didn’t read the TOS before you started. It’s called live and learn. Losing your data will certainly guarantee you never make this mistake again, whether you run off to blogger or somewhere else because you’re mad at WordPress for doing what they clearly told you up front, could happen if you violate the TOS.

    And that.. for those who don’t know me, isn’t a flame. It’s how I present such dilemnas to my teens. Life is about learning from your mistakes. Take responsibility for them, learn and move on.

    #162241

    fracas
    Member

    Also..

    “I have already contacted the support at support@wordpress.com 3 days ago, but I had no answer! My blog is still suspended and I cannot save my posts and files.
    Does anybody have any solution? “

    Mark replied to you on the 15th, to whitelist them in your email because he said he’d already replied to your email. Did you check your spam/bulk bin? If you’ve already lost his reply, I suggest you send feedback telling them you lost the reply so they know. As it stands, they will think you have their mail.

    https://en.forums.wordpress.com/topic.php?id=18005&page&replies=38#post-135214

    And it is Monday, so perhaps you will have luck receiving another, or finding the original mail today.

    #162242

    raincoaster
    Member

    If the blog was suspended because you stole other people’s content, their content will not be returned to you, of course. That’s an unrealistic expectation.

    Mark doesn’t make stuff up; if he says he emailed you, he emailed you. Check ALL of your emails.

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