Blog redirect not working after paid domain mapping

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  • #913161


    Our original URL was :

    We own, and want our WordPress blog to use that address. Last week (Monday) I mapped the NS servers to WordPress (,, on our domain provider account.

    I waited 48 hours, and on Wednesday (five days ago), I paid for the custom domain on WordPress and added on the WordPress dashboard, under Settings –> Domains. has been marked as the primary domain in WordPress since Wednesday.

    Now, five days later, redirection from the old ( to the new ( URL is intermittent. It works about 25% of the time. Most of the time, if I type in the address bar, it does NOT redirect, but instead takes me to a login page where I am told “ is marked private by its owner.”

    I have double-checked that the blog is NOT marked as private, on Settings –> Privacy. I have also tried going to the old address with different browsers, and after completely clearing out the cache/history in the browsers.

    How can we get this fixed? We have a major conference coming up, some people have the old address, and the security wall is embarrassing.

    The blog I need help with is

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