Blue chat box

  • Author
    Posts
  • #1062921

    shakingmats
    Member

    I have only just set up my blog and am currently working on it, but a blue chat box keeps on popping up (it says ‘Howdy! How can we help) everywhere in the Dashboard, and when i try to write a new post, the box pops up, and then i cannot enter any text into the new post as my cursor won’t click in it. How do i get rid of the blue box please, it’s annoying as it seems to be making my new post freeze. Thanks.

    #1062991

    supportbot
    Member

    You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

    #1062993

    shakingmats
    Member

    It’s a WordPress.com, blog but is currently set to private.

    #1063065

    shakingmats
    Member

    Can someone tell me how to get rid of this box please it’s driving me mad, wherever i go on my blog it pops up.

    #1063080

    shakingmats
    Member

    Still have this popping up, it’s obviously a WordPress thing but it distracts me and i’d like to know how to remove it, if anyone can advise please.

    #1063081

    timethief
    Member

    Hi there,
    I have flagged this thread for Staff attention. You must post the URL for the blog you are experiencing this on.

    #1063082

    shakingmats
    Member

    Oh sorry i forgot my name is not linked http://shakingmats.wordpress.com and thank you timethief

    #1063083

    timethief
    Member

    You’re welcome and please be patient while waiting.

    #1063086

    supernovia
    Staff

    Hey there shakingmats — sorry about that. Could you send a screenshot of what you see? This article explains how:
    http://en.support.wordpress.com/make-a-screenshot/

    #1063087

    shakingmats
    Member

    I can’t get the screenshot to work so i have uploaded a photo image of it. It’s in my media files titled ‘Blue box’. The box is in the bottom right of the screen and appears every time i log in.

    #1063091

    shakingmats
    Member

    Still waiting for a reply. The box is still popping up and driving me insane.

    #1063092

    timethief
    Member

    Hi there,
    I flagged this thread for Staff attention for you.

    #1063093

    shakingmats
    Member

    Thanks timethief it was tagged by you originally but after supernovia replied it disappeared, and so did he!

    #1063098

    macmanx
    Staff

    I see you’re using a rather small screen resolution, which could be part of the problem.

    Do you notice any improvement in how much screen the box takes up if you zoom out of the page.

    The settings for this are either under your browser’s View or Window menu.

    Overall, the box will disappear 14 days after you create your account, or when there are no available chat operators.

    #1063099

    shakingmats
    Member

    How is my screen size ‘part of the problem’ if the box is from WP. You say the box will disappear after 14 days, and as it has taken almost 9 days to be told that i guess i haven’t got much longer to put up with it. Thank you.

    #1063100

    macmanx
    Staff

    I’m not saying that your screen size is necessarily your problem, but that box is a certain size, and your screen only displays a certain amount of real estate, so that box may be taking out most of it.

    Do you see any improvement if you zoom out? That will help us with improving things.

    #1063101

    shakingmats
    Member

    Sorry, i can’t answer that as the box is not there at the moment, it comes when i first log in and then after i do a few circuits around my blog it goes away, until i next log in again.

    #1063102

    macmanx
    Staff

    Ok, it won’t appear all the time as there are only two of us offering chat support right now. So, if we’re swamped, it won’t be visible.

    Please give it a shot the next time you see it and let us know how it goes.

    #1063103

    shakingmats
    Member

    I will do, it’s after midnight here now so when i return tomorrow if the box is there (as you say it’s not always visible) i will try what you say, and i’ll let you know what happens. Thanks

    #1063104

    macmanx
    Staff

    You’re welcome!

The topic ‘Blue chat box’ is closed to new replies.