Bought Site Redirect TWICE. Where is it?

  • Author
    Posts
  • #1594182

    mirabaistarr
    Member

    I have bought Site Redirect TWICE and I don’t see it Under Domains or Billing History.

    What could be wrong?

    The blog I need help with is mirabaistarr.wordpress.com.

    #1594302

    Hello there,
    To help we need specifics.
    How many username accounts do you have?
    Which username account registered the blog in question?
    Exactly which username account purchased the upgrade(s) please?
    Exactly which blog was the upgrade(s) purchased for?

    #1594373

    jackiedana
    Member

    I do not see any transactions under your mirabaistarr username or for the blog mirabaistarr.wordpress.com.

    If you can provide the information requested by timethief, I would be happy to look into this further for you.

    #1594387

    mirabaistarr
    Member

    We are trying to move traffic from mirabaistarr.wordpress.com to mirabaistarr.com.

    Logged in as mirabaistarr, the only username, using a valid credit card, we have twice walked through the process of ordering Site Redirect.

    Yes, it doesn’t show up in Domains or Upgrades. That’s the problem – the purchase doesn’t seem to go through, but we have no indication as to why.

    #1594408

    jackiedana
    Member

    Are you trying to redirect your WordPress.com address to a domain with a site hosted elsewhere, or are you trying to add the domain mirabaistarr.com to point to your WordPress.com site?

    If you have a different site and want to redirect your WordPress.com address to that site, please go to https://mirabaistarr.wordpress.com/wp-admin/paid-upgrades.php?page=domains&action=prompt_for_redirect&ref=store-wp-admin

    If you cannot use that link, please let me know where in the process you run into errors or other issues.

    If you want to use that domain on WordPress.com, that’s a separate process. If that’s what you’re wanting to do, please let me know.

    #1594411

    mirabaistarr
    Member

    http://mirabaistarr.wordpress.com/

    is to be redirected to the wordpress.ORG site

    http://mirabaistarr.com/

    Now I’m thinking I may have neglected to enter a zip code in the ordering process, although I don’t remember being reminded… will try again if necessary. Thanks.

    #1594412

    mirabaistarr
    Member

    We want to shut down http://mirabaistarr.wordpress.com/ .

    We’ve already moved all the posts.

    #1594413

    jackiedana
    Member

    If you have a redirect, you shouldn’t delete the site. Instead, the redirect will effectively hide it. If you delete the site, the redirect won’t work. :)

    Please try the redirect purchase again and let me know how it goes.

    #1594414

    mirabaistarr
    Member

    It WAS the zip code – you might consider making it clear that that field is required.

    Thanks! We are redirecting!

    #1594415

    jackiedana
    Member

    That’s great. Glad it’s working for you now.

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