browser hang while upgrading to premium

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  • #1260341

    I just tried to upgrade my site to premium and after entering my credit card information it seemed to be processing and then got hung up. I tried releoading the page no joy. At this point my site does not seem to be upgraded. Suggestions?

    The blog I need help with is snecacbs.wordpress.com.

    #1260450

    raincoaster
    Member

    Yes. More than a dozen people are reporting the same issue. Don’t attempt to make any more purchases. Just wait and follow this thread https://en.forums.wordpress.com/topic/billing-error-4?replies=9 and staff will fix it as soon as they can. They will presumably refund your extra billings as soon as all the affected bloggers are identified.

    #1260543

    macmanx
    Staff

    Earlier today we had some technical difficulties with our upgrades systems. For a a short time this morning, anyone who tried to purchase or renew products with us were charged but their items did not end up in their account or get renewed.

    We have fixed the issue on our end and have made sure that if you attempted to purchase or renew your upgrade more than once that all additional upgrades have been refunded to you!

    We strongly recommend that you log in to your account’s Dashboard and navigate to the Store link and then to My Upgrades to review what items are currently in your account. If there are any items missing you can purchase them through your Dashboard >> Store.

    If you attempted to purchase a domain, we do apologize, but you will need to attempt purchasing it again by adding it via Store >> Domains in your blog’s Dashboard.

    We sincerely apologize for this confusion and inconvenience. Please let us know if you have any questions!

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