Can I cancel my wordpress order please?

  • Author
    Posts
  • #1002084

    pdtaudio
    Member

    Hello there,

    My name is Paolo Di Teodoro and I just purchased a wordpress domain a few hours ago and I would like to cancel that order. Please email me back with the details, (email redacted).
    Blog url: http://pdtaudio.wordpress.com/

    The blog I need help with is pdtaudio.com.

    #1002183

    See here as you can do this yourself form your dashboard > http://en.support.wordpress.com/upgrades/#refunds

    #1002309

    pdtaudio
    Member

    I’ve cancelled my upgrades, but I have yet to receive an email to confirm this. It has been over 2 days. Can I please get confirmation that what I have cancelled is in fact cancelled? Also, when will I see my refund on my VISA account?

    Thank you in advance,
    Paolo

    #1002310

    timethief
    Member

    There have been all kinds of issues with refunds on upgrades and I have stopped providing instructions because bloggers claim the links don’t work. I assume Staff has disabled them or something. Instead I’m flagging these threads for Staff attention.

    #1002311

    pdtaudio
    Member

    Hm..

    #1002312

    timethief
    Member

    Not to worry as Staff will deal with this.

    Also, when will I see my refund on my VISA account?

    It normally takes about 7 – 10 days to appear on your account.

    #1002313

    macmanx
    Staff

    Your bundle included a domain registration.

    If you’d like, I can cancel and refund the rest of the bundle for $73.

    As for the domain, if we cancel the domain, it can take up to several weeks, and we can’t guarantee that your domain will be available to you again once canceled.

    If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it.

    Instead, you can move the domain another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    Of course, I can cancel and refund the whole thing for $99 if you don’t mind losing pdtaudio.com.

    #1002314

    pdtaudio
    Member

    I attempted to cancel and get a refund of $73, but I suppose for some reason it did not go through. If you could please do this for me, it would be greatly appreciated.

    #1002315

    macmanx
    Staff

    I have canceled and refunded your bundle minus the domain as requested.

    Please let us know if you need any further assistance!

    #1002316

    pdtaudio
    Member

    Hello. Me again.

    I have decided to cancel my subscription entirely. I apologize for not asking for this earlier. Please shoot me a message to confirm that the domain name has been cancelled as well.

    Thank you,
    Paolo

    #1002317

    pdtaudio
    Member

    Actually, before you do that, how long would it take for this .com name to go back on the market?

    #1002318

    pdtaudio
    Member

    Can you point me in the right direction please?

    I’ve decided that I want to keep this dot com name, but I have a problem.
    I’ve created a website using WIX and I want to be able to use the dot come I’ve purchased through WordPress. What is the easiest way, step by step, to link my WIX website with the dot com I’ve purchased through WordPress?

    Help me. Thank you.

    #1002319

    pdtaudio
    Member

    If it’s overly complicated, just cancel the dot com.

    #1002320

    macmanx
    Staff

    If Wix offers name servers, you can point your domain to them following this guide: http://en.support.wordpress.com/domains/change-name-servers/

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