If your self hosted then please refer to this information
If you’re in the wrong Forum please point your
browser at http://wordpress.org/support this is where
you’ll find support for self hosted blogs.
8 Things To Know Before Posting in WordPress.Com Forums
Please paste the URL of your blog when asking questions here, or link your username to your blog (as explained in the Sticky 8 Things to Know Before Posting). We usually need that to give a relevant answer.
And please search the Support docs before asking questions; the answers to standard issues such as this are all there.