Cancel and refund a domain purchase. Contact Support NOT WORKING

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    Posts
  • #610146

    emibelli
    Member

    Hello, I need to cancel a domain purchase I just did and the Contact Support link is not working and this needs to be done urgently as there is little margin for this cancellation to be done (2 days).

    The blog I need help with is thumbsideup.wordpress.com.

    #610300

    timethief
    Member

    You can request the refund from your dashboard. I will also flag this thread for Staff attention.

    #610303

    emibelli
    Member

    The domain purchase “Cancel and Refund” button is not available from my dashboard and the Support contact form is not working.

    Thanks for flagging the post for staff.

    #610305

    timethief
    Member

    You’re welcome and not to worry. Staff will respond to this when they can.

    #610328

    macmanx
    Staff

    Please contact us via support@wordpress.com to request a refund.

    #610423

    I am in the same boat. Disappointed that I can’t get through. I have tried leaving a note at the email address support@wordpress.com, but fear no one is there. Not leaving a good taste in my vegan mouth.

    #610424

    timethief
    Member

    Please don’t worry about this. Your refund will take place when Staff can get to it.

    #610430

    emibelli
    Member

    I am very happy to say that my issue was addressed quickly and efficiently. A while after the thread was marked for staff, I was told to contact support@wordpress.com; so I did.

    A very friendly representative told me that my issue was being taken care of, but that there was no guarantee that the domain name would be available after it was released (which is understandable). So now all I have to wait is for the refund to show up on my bank! :)

    So for this I say thanks to the very kind and diligent staff at WordPress!

    #610442

    macmanx
    Staff

    emibelli, you’re quite welcome, and thank you for your kind words!

    theverygoodvegan, I can’t seem to find any cancellation request from you, though I suppose it’s possible that it was already taken care of. If this isn’t the case, please contact us again via support@wordpress.com

    #610484

    Hi! I also need to cancel a domain purchase. When I saw the contact support page was down I finally found this forum after searching for a while! I contacted support via e-mail this morning and I have not heard anything back from them yet. My first day is almost officially up…what should I do if I do not hear from them by my 2 day limit to cancel? Will I still be ok since I contacted them before it expired?? The domain I need to cancel is: strahmautomation.com
    Thanks in advance!!!

    #610486

    timethief
    Member

    Please read the entry directly above your own and do not fret about this. As you have have contacted Staff by email they will reply to you by email as soon as they can.

    #610487

    macmanx
    Staff

    strahmautomation, don’t worry, you’ll hear from us before the 2-day limit is up.

    #610489

    Thanks for the quick responces!!

    #610491

    timethief
    Member

    You’re welcome from me. :)

    #610500

    macmanx
    Staff

    You’re welcome!

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