cancel domain

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  • #2877194

    i was charged and wanted to cancel this domain

    The blog I need help with is whereslucas.wordpress.com.

    #2877355

    timethief
    Member

    re: Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

    re: Canceling upgrades
    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?
    5. When did the refund request and upgrade cancellation, or the domain expiration take place?

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #2877400

    Hi there,

    There are no domain purchases on the WordPress.com account you are logged in to (whereslucas). Which domain do you wish to cancel?

    Let me know and we’ll go from there.

    #2877405

    Blu whereslucas.com
    reference #6438
    you charges me $287.76 on my visa card

    #2877406

    The Blue Host account Blu whereslucas.com

    #2877420

    Hi there,

    The domain whereslucas.com is currently unregistered. When you search for the domain on your Domains page, you will see it is available for purchase.

    https://wordpress.com/domains/

    you charges me $287.76 on my visa card

    There are no charges for that amount. If you want reassurance that the charge was not taken from this account, please have a look at your Billing History:

    https://wordpress.com/me/purchases/billing

    You mentioned you have a Bluehost account. I would recommend speaking to them about the charge; if the charge came from them they will be able to tell you what it was for.

    Come back to me if you have any questions.

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