cancel domain name

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  • #3003266

    Hi There,

    I cancelled my account a few years ago but have been unable to cancel my domain name. Can you please support me with this. I no longer want my wordpress site to be online. My domain name is

    Please let me know if you need anything further from me.


    The blog I need help with is



    Hi, you can’t delete the site because it has a premium theme. If we remove the theme for you, you won’t be able to get it back. Also if you delete the site, its name will not become available again, so do not use that option to “start over”.

    If you’ll confirm you understand, we’ll go ahead and remove the theme for you, then you can delete the site.

    The other option is to simply make site private — no one except you could access it, and only when you are logged in. Let us know what you’d like to do.


    I would be happy to make the site private, but it isn’t letting me do so, stating that I need to update my billing info, but I don’t want to be billed for any more cycles. Can you please proceed with making it private for me?



    @lynnfieldmitchell actually you don’t have anything on your account to be billed at this point. The theme was a one-time purchase, and you’ve already cancelled recurring plan upgrades. You are welcome to keep the site as is for free from here on out, or make it private and keep it that way in case you want it again later.

    I hope that helps. We offer private support for accounts with ugpraded plans.


    HI There,

    Ever time I try to make it private it just gives me these error messages.

    “There was an error retrieving purchases”
    “There was a problem saving your changes. Please try again”

    Are you able to make it private for me? If not, please just remove the theme, then I will delete the site.

    Thank you



    Ah I think I see the issue: you did a chargeback on one of the upgrades for your site. That’s probably caused the “error retrieving purchases” . I can make your site private here.


    Thank you so much for your help!



    @lynnfieldmitchell glad we could help. Cheers!

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