CANCEL MY DOMAIN! I can't find where to do this…

  • Author
    Posts
  • #642530

    lhoule44
    Member

    Please cancel my account and all my upgrades. I can’t edit as much as I would like to. I do not want to be charged.

    Thank You,
    Larry Houle
    Houle Design

    The blog I need help with is houle-design.com.

    #642645

    airodyssey
    Member

    Hi Larry. Here are the instructions to cancel a domain name purchase. Have you tried following them?
    http://en.support.wordpress.com/domain-mapping/cancel-domain/

    #642648

    lhoule44
    Member

    I have followed these links and been on a loop for 1 hour trying to cancel this… Getting really frustrated.

    ATTENTION HAPPINESS ENGINEERS – Please help me with this!

    #642650

    Hi. I am also attempting to cancel my domain – I follow the instructions and get to a support seach page which goes no further.

    #642669

    macmanx
    Staff

    Please contact us directly via http://en.support.wordpress.com/contact/ to request the cancelation of your domain.

    #642673

    lhoule44
    Member

    Not to be rude but I have gone to your support page 5 times now and keep going in circles. Please provide me with a step by step walk-through if you can’t cancel this for me. These seems like a ruse to get people to sight up and then not be able to cancel…

    #642675

    auxclass
    Member

    Go to the link that @macmanx has given you – type in “cancel domain” in the search box – when the results come back – page down and click on the “no this did not help” radio button and then fill in the contact info boxes that will appear.

    WordPress.COM requires a personal contact from you to make sure that you are you on domain cancellations, the stakes for canceling a domain based on a request in the forum are way to high for any errors.

    #642678

    wank
    Member

    I can see why people are getting frustrated.

    They go to the support page and instead of a contact form all they have is a search box. So they search on cancelling a domain. Up comes the page on cancelling a domain, so they click on it, read the instructions, and go where it sends them… back to the ‘contact’ page with the search box. The support documentation on cancelling a domain basically needs to be revised to point to an actual contact form.

    #642697

    timethief
    Member

    @lhoule44
    I have flagged this thread for Staff attention. That support box is still under construction as you have noted. Thanks for your patience.

    #642807

    macmanx
    Staff

    lhoule44, sorry for the confusion!

    Once you search, just scroll to the bottom and hit the radio button which says, “No I didn’t find the answer to my question and I would like to contact support for help.”

    Make sure that you reference this support forum topic in your request.

    We’re currently working on a way to make this more intuitive.

    #642809

    lhhoule–I actually think your site looks good.
    Why cancel it? You can just wait and think about it. I think you should at least try writing. I only see the automatic “Hello world” up. I think your site would look a lot better if you actually had some content.

    #642833

    benspt
    Member

    We are super frustrated too. We have been trying to get it cancelled so we can be refunded and now our time is up! Hope they can make some exceptions!

    #642834

    timethief
    Member

    @benspt
    I’m sorry you have been inconvenienced by the changeover. I have flagged this thread for Staff attention.

    #642836

    macmanx
    Staff

    We’re getting to it, but the more time we spend being flagged in these forum topics, the less time we spend actually issues refunds.

    #642837

    benspt
    Member

    Thanks.

    #642838

    timethief
    Member

    @macmanx
    Shall I stop the flagging, knowing you will pick these up?

    #642839

    macmanx
    Staff

    @timethief, yeah. There’s generally no need to further modlook a topic that we’re already involved in.

    #642840

    timethief
    Member

    Understood and hang in there. You support Staff rock! :)

    #642845

    Hope everything gets worked out.

    #642847

    timethief
    Member

    @jessiethought
    It will be worked out by Staff but it would be really great if we avoid posting into threads when like this one that Staff are working on and watching. Every time we do they are notified and we take them away from their work. That’s not a good thing to do given that we cannot provide solutions. Perhaps you could simply comment on the blog instead of commenting into these threads. Will you consider doing that please?

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